Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Randolph

Dallas,TX

Summary

Dynamic team leader with a proven track record at Chick-fil-A, enhancing customer loyalty through effective problem-solving and performance coaching. Skilled in workload management and business development, I implemented efficient workflows that boosted team productivity and aligned departmental goals with company vision, driving sales growth and operational efficiency.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Chick-fil-A
11.2023 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivering to business / Catering
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Growth with sales and productivity
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Supervisor

Golden Chick
02.2022 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

McDonald's Restaurant
01.2020 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

David W Carter
1819 W Wheatland Rd, Dallas Texas
05-2019

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Performance coaching
  • Staff training
  • Business development
  • Staff management
  • Financial management
  • Managing operations and efficiency

Timeline

Team Leader Manager

Chick-fil-A
11.2023 - Current

Supervisor

Golden Chick
02.2022 - 01.2024

Assistant Manager

McDonald's Restaurant
01.2020 - 02.2022

High School Diploma -

David W Carter

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