CHANTELLE RAY
Augusta,GA
Summary
Organized Healthcare Administrative Support Professional with several years of proven experience in healthcare implementing continuous improvements and being a stellar employee. Change agent with vision, leadership, communication, and organizational skills. Demonstrated exceptional leadership ability and ingenuity in fostering a positive work environment and building a strong rapport with staff and leadership. Adept at patient advocacy and education with commitment to efficiency. Skilled at customer service and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Medical Administrative Specialist (AOD)
Department Of Veterans Affairs
Columbia, South Carolina
09.2022 - Current
- Acts as a public relations liaison representing the Medical Center by answering all contacts received by the Medical Center during irregular hours.
- Processes patients in the Urgent Care/Emergency Department area, and receives numerous telephone contacts, both internal and external while facilitating transfers to and from the Medical Center.
- Provide administrative authority, guidance, and advice to the Medical Officer of the Day (MOD), and all other clinical staff concerning administrative matters necessary for the operation of the medical center during other than normal tours.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Takes care of decedent affairs issues, notification of next of kin, provides an explanation of burial benefits, processes paperwork, and makes arrangements for the release of remains to funeral home representative.
- Manages administrative processing for inpatient admissions, transfers, and discharges within the facility.
- Responsible for Business and Revenue Cycle functions and processes, Veterans Health Administration (VHA) beneficiary, Veterans Benefits Administration (VBA), Health Information Management (HIM), and Primary Care.
- Coordinated transportation for veterans to and from the facility
Advanced Medical Support Assistant
Department Of Veterans Affairs
Augusta, GA
01.2021 - 09.2022
- Ensured Veteran’s Healthcare is prioritized and processed quickly using the Mission Act guidelines set forth by Congress
- Served as a Community Care (CITC) AMSA, with expertise in the Dental and Pain Management service lines
- Communicated closely with the Dental Clinic providers and Pain Management nurses for urgent veteran needs that may arise
- Able to pull work from the Consult Tracking Manager (CTM) and work independently while offering guidance and advisement to other AMSAs in the department as well as pulling workload for team in absence of the Lead
- Heavily relied upon to train and educate new employees on the roles and duties within CITC and how to take a consult from authorizing to closing
- Interpreted consults specifics and authorizes them for the appropriate care as well as faxing referrals to the vendors
- Scheduled appointments under automatic systems
- Ability to communicate effectively and tactfully, both in writing and orally, to meet program objectives
- Continuously corresponded daily via email or telephone with Community vendors to ensure great rapport
- Researched potential CITC providers on the veteran’s behalf
- Has the technical competency in the use of Vista, CTM, GUI and CPRS systems as well as Microsoft Applications
- Managed a medical records file and scans documents into Vista
- Far exceeded Care in the Community expectations with a 97% success rate on measured metrics
- Knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs
- Ability to learn new tasks quickly and adapt to unexpected changes
- Assisted with the Department Timekeeping
Patient Access Representative
Piedmont Columbus Regional Health
Columbus, GA
05.2016 - 01.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Verified insurance eligibility and patient demographics for registration
- Interpreted physician orders and scheduled outpatient procedures for patients using automated healthcare systems
- Used Microsoft Office applications daily to carry out work duties
- Performed various administrative duties such as organizing files, faxing, creating, and maintaining Medical Records, retrieving data information, making sure supplies are in stock, as well as completing and scanning supporting documentation from other sources for Medical Records
- Served as an Emergency Department frontline support performing various receptionist duties such as data entry, receiving all patients and visitors, checking in patients, providing directory information to visitors, collecting financial obligations that are due, handling patient's internal issues that may arise, managing an average of 40 incoming calls, and directs calls to their appropriate extensions in support of the medical facility
- Communicated closely with the Charge Nurse for ambulance direct admit registrations and outpatient procedures
- Corresponded between clinical parties for updated patient information and any other issues that arise with patient accounts
- Reviewed and corrected claim errors for quality assurance to facilitate smooth processing
- Trained new employees and created PowerPoints for future guidance
Front End Associate
Wal-Mart
Phenix City, AL
05.2015 - 05.2016
- 20 HRS per week, Part Time, Always provided customer service by greeting customers
- Scanned and weighed items for purchase as well as entering codes to properly price items
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
Consumables Sales Associate
Wal-Mart
Cordova, TN
09.2014 - 05.2015
- 30 HRS per week, Part Time, Developed and organized displays to maintain store visual appearance as well as highlighting products for maximum customer appeal
- Completed small projects by manager before end of shift
- Maintained inventory of products and ensured merchandise were always in stock and readily available to customers
- Managed over 20 customer issues and concerns per shift
Package Handler
FedEx Express
Memphis, TN
12.2013 - 05.2014
- 20 HRS per week, Part, Sorted over 50 packaged items on conveyor belts according to its destination as well as maintained set speed to ensure efficiency and time effectiveness packages
- Assembled, sealed, and loaded packages into correct trucks
- Practiced safety laws in accordance with OSHA at all times
Education
Bachelor's - Professional Studies, Health Services Administration
University of Memphis
Memphis, TN05.2015
Skills
- Administrative Duties
- Data Entry
- Problem Solving
- Time Management
- Computer Skills
- Multitasking
- Microsoft Office Applications
- Managing Medical Practices
- Healthcare Administration
- Organization
- Critical Thinking
- Customer Service
- Adaptability
Timeline
Medical Administrative Specialist (AOD)
Department Of Veterans Affairs
09.2022 - Current
Advanced Medical Support Assistant
Department Of Veterans Affairs
01.2021 - 09.2022
Patient Access Representative
Piedmont Columbus Regional Health
05.2016 - 01.2021
Front End Associate
Wal-Mart
05.2015 - 05.2016
Consumables Sales Associate
Wal-Mart
09.2014 - 05.2015
Package Handler
FedEx Express
12.2013 - 05.2014
Bachelor's - Professional Studies, Health Services Administration
University of Memphis
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