Summary
Overview
Work History
Education
Skills
References
Timeline
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Chantelle Reynolds

Alcalde,NM

Summary

Enthusiastic HR Coordinator with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

9
9
years of professional experience

Work History

HR Coordinator

Tesuque Casino
Tesuque, NM
12.2022 - Current
  • Maintained human resources information system and kept employee files up to date and accurate both electronically and hard copies
  • Completed background and reference checks to facilitate hiring and onboarding of employees
  • Reviewed human resources paperwork for accuracy and completeness
  • Complete employee employment verifications and unemployment paperwork prior to hire or termination for both internal employees and external applicants as well as ex-employees
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
  • Recruited top talent to maximize profitability
  • Safeguard all employee PII and other confidential information
  • Scheduling interviews for Directors for their selected applicants
  • Send out hire packages to selected employees, which include benefit information, 401K, offer letter, job description, I-9s, and any applicable memos.

Medical Office Specialist

CHRISTUS St. Vincent
Santa Fe, NM
03.2021 - 05.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Received, recorded and filed medical payments by check, cash and credit card
  • Used Epic to schedule appointments for doctor visits and procedures
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Registered and verified patient records before triage with most up-to-date information
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Staff Assistant

Debbie Reynolds Insurance Agency
Espanola, NM
03.2015 - 03.2021
  • Completed sales documentation and collected signatures to finalize purchases
  • Participated in networking events and developed relationships with potential clients to increase sales
  • Served as point-of-contact for potential and existing auto, home and life insurance customers
  • Researched and resolved areas of concern for potential and existing clients
  • Posted payments to accounts and maintained records
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value
  • Maintained high standards of customer service by building relationships with clients.

Administrative Assistant

Cordova Mercantile
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Arranged rapid office equipment repair and maintenance with vendors
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Scheduled office meetings and client appointments for staff teams
  • Executed record filing system to improve document organization and management
  • Sorted and distributed mail and recorded incoming shipments for corporate records
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Managed Access databases converting complex data into easy-to-interpret data
  • Coordinated bookkeeping activities in Excel including invoicing and accounts payable
  • Created PowerPoint presentations for business development purposes
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Education

MBA - Business Administration

Grand Canyon University
Phoenix, AZ
09.2020

Bachelor of Arts - Business Administration

Northern New Mexico College
Espanola, NM
05.2018

Skills

  • Document control
  • Organization and planning
  • Schedule and calendar management
  • Scheduling
  • Administrative support
  • Product and service knowledge
  • Administrative tasks
  • Verbal and written communication
  • Relationship building
  • Multi-line phone proficiency
  • Spreadsheet management

References

References available upon request.

Timeline

HR Coordinator

Tesuque Casino
12.2022 - Current

Medical Office Specialist

CHRISTUS St. Vincent
03.2021 - 05.2022

Staff Assistant

Debbie Reynolds Insurance Agency
03.2015 - 03.2021

Administrative Assistant

Cordova Mercantile

MBA - Business Administration

Grand Canyon University

Bachelor of Arts - Business Administration

Northern New Mexico College

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Chantelle Reynolds