CHANTELLE A. VASQUEZ
Buffalo,NY
Summary
Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations to enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Child protection caseworker
ERIE COUNTY DEPARTMENT SOCIAL SERVICES
11.2021 - Current
Project Management: Led initiatives to reduce case backlog, enhancing operational efficiency.
- *Client Relations:* Strengthened community partnerships and improved family outcomes through effective communication and intervention.
- Campaign Implementation: Developed and implemented child protection campaigns, enhancing community awareness and preventive measures.
- *Team Collaboration:* Coordinated with law enforcement, schools, and mental healthcare providers to streamline processes and ensure client satisfaction.
- *Data Analysis:* Conducted thorough risk assessments and documented case details to improve strategies and interventions.
Correctional Officer
WASHINGTON CORRECTIONAL FACILITY
Comstock, NY
11.2019 - 02.2021
- **Crisis Management:** Responded to emergency situations and managed conflict resolution.
- Compliance: Ensured adherence to legal standards and facility protocols, enhancing safety.
- Communication: Fostered effective interagency communication to support operational efficiency.
- **Team Coordination:** Worked with multidisciplinary teams to address challenges and implement solutions.
Slot Attendant
SENECA GAMING CORPORATION
Buffalo, NY
10.2016 - 11.2019
- Delivered excellent customer service to clients, managing a high volume of interactions.
- Handled difficult customer situations with professionalism, ensuring resolution and customer satisfaction.
- Collaborated with management to optimize the workflow, meeting performance targets in a time-sensitive environment.
Education
B.A. - Criminal Justice with minor in Sociology
STATE UNIVERSITY OF NEW YORK AT FREDONIA
Fredonia, NYSkills
- Client Advocacy
- Adaptability
- Conflict Resolution
- change management and best practice implementation
- cross departmental collaboration
- Problem-solving abilities
- Relationship Building
- Written Communication
- Data collection and analysis
- Strategic Planning
- Records Management
- Customer Relationship Management
Languages
Fluent in Spanish
Attributesandskills
- Highly organized
- Attention to detail
- Time management
- Multi-tasking
- Analyzing data
- Articulate with excellent interpersonal communication skills
Timeline
Child protection caseworker
ERIE COUNTY DEPARTMENT SOCIAL SERVICES
11.2021 - Current
Correctional Officer
WASHINGTON CORRECTIONAL FACILITY
11.2019 - 02.2021
Slot Attendant
SENECA GAMING CORPORATION
10.2016 - 11.2019
B.A. - Criminal Justice with minor in Sociology
STATE UNIVERSITY OF NEW YORK AT FREDONIA
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