Chantelle Weaver-Nesmith
Philadelphia,PA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Google office, etc. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Community Healthcare Providers
01.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- scheduling appointments, and handling patient inquiries.
Customer Service Cashier
Freedom Mortgage Corporation
07.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Assistant Property Manager
Odin Properties
02.2018 - 06.2022
- Overseeing real estate properties and tending to the needs of tenants
- Their duties include researching and contacting potential tenants, arranging for building maintenance, managing payments and budgets.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Front Desk Agent/Night Audit/Breakfast Attendant
Fairfield by Marriott Willow grove
07.2015 - 08.2018
- Taking care guest at front desk before and after guest stay! Prepare breakfast, handle breakfast area during breakfast times
- Cleaned and kept kitchen and dinning room area up to par during all times.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Diploma - Management
Star Career Academy Philadelphia
Philadelphia, PA02.2014
Skills
- Procurement
- Purchasing
- Communication Skills
- Supply Chain
- Time Management
- Yardi
- Property Leasing
- Administrative Experience
- Property Management
- Office Management
- Fair Housing Regulations
- Microsoft Outlook
- Payroll
- Budgeting
- Bookkeeping
- Research
- Customer service
- Hotel experience
- Organizational skills
- Management
- 10years of customer services experience Strong work ethic Good communication skills Problem solving skills Self- confidence Flexible Positive attitude Time management abilities Team player Able to learn and accept criticism
- Workflow Coordination
- Patient Demographics
- Patient care and confidentiality
Personal Information
Relocation: Anywhere
Timeline
Medical Administrative Assistant
Community Healthcare Providers
01.2024 - Current
Customer Service Cashier
Freedom Mortgage Corporation
07.2023 - 01.2024
Assistant Property Manager
Odin Properties
02.2018 - 06.2022
Front Desk Agent/Night Audit/Breakfast Attendant
Fairfield by Marriott Willow grove
07.2015 - 08.2018
Diploma - Management
Star Career Academy Philadelphia
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