Chantelle Prejean
Lafayette
Summary
Experienced medical and business professional specializing in operational excellence and leadership. Proven track record in overseeing administrative and financial healthcare operations, enhancing patient satisfaction and regulatory compliance. Recognized for effective communication and detail-oriented approach, achieving successful results under pressure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Accounts Specialist/ Medical Assistant-Phone Nurse
Acadiana Women's Health Group
Lafayette
01.2022 - Current
- Ensured compliance with quality delivery standards and company policies.
- Clarified payment responsibilities with patients regarding office policies.
- Conducted insurance inquiries via phone and online platforms to assess patient benefits.
- Tracked orders to confirm timely procedures and surgeries.
- Initiated prior authorization appeals, resolving issues through effective payer communication.
- Recorded surgery benefits accurately in documentation for assigned physicians.
- Obtained patient history, vital signs, weight, and preliminary assessments.
- Administered injections and sanitized medical equipment per state and federal guidelines
- Assisted surgeons with pre-operative, intra-operative and post-operative procedures.
- Provided training on HIPAA regulations to staff members.
- Assisted in recruiting, onboarding and training new employees.
- Managed all aspects of daily office operations.
Medical Assistant
Lafayette Children's Clinic
Lafayette
01.2013 - 01.2022
- Confirmed patient identity by verifying name and date of birth before interactions.
- Maintained confidentiality of patient health information in compliance with HIPAA standards.
- Completed detailed documentation of patient visits, covering all relevant medical histories and issues.
- Safely administered waived testing under direct supervision of physician, ensuring accurate records.
- Managed preparation and cleanliness of exam rooms, along with inventory of supplies.
- Administered medications per physician orders, adhering to organization’s guidelines.
- Supported minor surgical procedures by assisting physicians and processing specimens appropriately.
- Executed basic clinical care measures for diverse age groups in accordance with skill checklists.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
Assistant Store Manager
Hebert's Supermarket
Breaux Bridge
01.2008 - 01.2014
- Supported store manager in daily operations, human resources, customer service, and merchandising.
- Coordinated and monitored daily operations, providing detailed reports.
- Recruited, trained, and supervised employees to enhance team performance.
- Managed employee schedules, conducted performance reviews, and enforced disciplinary actions.
- Maintained appropriate inventory levels through regular monitoring.
- Assisted in developing innovative sales and recruitment strategies.
- Ensured compliance with health and safety regulations within store environment.
- Resolved customer complaints promptly to maintain satisfaction.
Education
Master of Business Administration - Human Resource Management
The University of Louisiana at Lafayette
Lafayette, LA12.2026
Bachelor of General Studies - Healthcare & Business Concentration
The University of Louisiana At Lafayette
Lafayette, Louisiana05-2025
Associate of Applied Science - Business Administration
South Louisiana Community College
Lafayette, Louisiana01.2022
Diploma - Medical Assisting
Remington College
Lafayette, Louisiana09-2013
Skills
- Compassionate leadership
- Effective communication
- Attention to detail
- Strategic planning
- Time management
- Analytical problem solving
- Organizational skills
- Clinical supervision
- Operational excellence
- Team building and relationship building
Certification
- American Heart Association, BLS Cert.
- Osha Training
- HIPAA Security Basic for the Health Care Workforce
- The Privacy Rule and Health Care Practice
- Blood Borne Pathogens in the Workplace
References
References available upon request.
Timeline
Patient Accounts Specialist/ Medical Assistant-Phone Nurse
Acadiana Women's Health Group
01.2022 - Current
Medical Assistant
Lafayette Children's Clinic
01.2013 - 01.2022
Assistant Store Manager
Hebert's Supermarket
01.2008 - 01.2014
Master of Business Administration - Human Resource Management
The University of Louisiana at Lafayette
Bachelor of General Studies - Healthcare & Business Concentration
The University of Louisiana At Lafayette
Associate of Applied Science - Business Administration
South Louisiana Community College
Diploma - Medical Assisting
Remington College
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