Chantene Morris
Fairland
Summary
Detail-oriented Business Coordinator and Certified Medical Assistant with over 5 years of experience in healthcare and customer service. Expertise in claims management, patient care, phlebotomy, and administrative operations. Seeking remote opportunity to apply strong organizational and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Coordinator
Blue Cross Blue Shield
10.2022 - Current
- Managed multiple projects and coordinated with clients, customers, brokers, and operations personnel
- Managed claims, customer service, and membership services by leveraging analytics and organizational skills to enhance service delivery.
- Coordinated with clients, brokers, and internal/external teams to resolve inquiries effectively, fostering strong stakeholder relationships.
- Adjusted high value claims, calls, and ensured compliance with state requirements for plan policies
- Addressed client and member inquiries daily to ensure understanding of pharmacy, medical, and dental benefits.
- Developed, tested, and implemented program policies and business processes
- Assisted with analytics and reporting tasks
- Maintained accurate records and documentation for all business processes
Private Caregiver
Self-Employed
Tulsa
02.2018 - 04.2024
- Administered medication and monitored daily vitals to ensure patient health and safety
- Delivered personalized support for geriatric, cancer, and chemo recovery clients, enhancing comfort and recovery
- Assisted with physical therapy and postoperative care
- Performed lymphatic and postoperative massages and sponge baths to promote healing and patient well-being
- Assisted with daily living duties and transportation to appointments
- Practiced phlebotomy and medical assistant duties for clients
- Provided nursing care based on patient requirements
- Maintained records and scheduled appointments
Volunteer
Iron Gate
Tulsa
01.2018 - 02.2024
- Packed nutritious breakfasts and lunches for families and individuals in need
- Served meals and distributed groceries and household items to support community welfare
- Organized and distributed essential supplies to support women and children in crisis
- Volunteered over 120 hours at multiple community organizations
- Supported Gospel Rescue Mission and Book of Acts programs
Escalation Manager
Blue Cross Blue Shield of IL, MT, NM, OK & TX
Tulsa
01.2022 - 10.2022
- Facilitated communication with clients and leadership regarding escalations
- Resolved escalations and managed group accounts and special projects
- Analyzed issues and identified solutions to support advocates during live calls
- Functioned as the primary contact for CRM software user management and troubleshooting.
- Trained new hires on company policies and procedures.
- Developed bonus structures and special projects
- Managed inventory and supported team operations
Health Advocate Customer Service
Blue Cross Blue Shield of IL, MT, NM, OK & T
Tulsa
10.2019 - 01.2022
- Assisted members with benefits and claim status inquiries, ensuring timely resolution of concerns
- Adjusted claims and communicated with providers and physicians
- Delivered excellent customer service, fostering strong team collaboration and communication
- Supported team development through training and mentorship to achieve performance goals
Catering Manager & Cook
Red House BBQ
Ottawa County
01.2013 - 01.2022
- Developed menus and trained staff on meal prep and recipes to maintain quality standards
- Scheduled events and coordinated staff roles to ensure smooth operations
- Booked tasting appointments and organized venues for special occasions to enhance client experience
- Oversaw financial accounts effectively
Service Specialist
Makina Benefits Insurance LLC
Tulsa
03.2019 - 11.2019
- Managed customer service inquiries and scheduled appointments to enhance client satisfaction
- Responded to calls and resolved issues for brokers and agents, ensuring timely support
- Ensured compliance with HIPAA regulations and protection of PHI in all practices.
- Assisted CEO and President with daily operations
- Developed website portals and facilitated benefit coverage for healthcare providers
Operations Manager/Office Manager
Smoothie King
Tulsa
01.2017 - 03.2019
- Managed money exchanges and facilitated employee hiring to ensure operational efficiency
- Enforced office standards and addressed employee performance to maintain a productive work environment
- Coordinated training courses and conducted interviews to enhance team skills
- Utilized Excel, Word, and SK Systems to streamline business operations
Cook Supervisor
Indigo Sky Casino
Seneca
01.2016 - 09.2017
- Developed menus and trained kitchen and service staff to enhance dining experience
- Trained servers, cooks, and supervisors for events to ensure smooth service delivery
- Supported head chef in staffing and inventory management to maintain operational efficiency
- Coordinated galas, catering, and corporate events
- Provided excellent customer service and handled large accounts
Front Office Assistant
Pregnancy Care Clinic
01.2014 - 04.2014
- Handled calls for front and back office, providing timely support to staff and clients
- Organized paperwork and scheduled client appointments to ensure efficient office operations
- Conducted pregnancy tests and managed EMR system for accurate patient records
- Welcomed patients and assisted with check-in procedures.
- Coordinated communication between staff and patients effectively.
Education
Bachelor of Science in Nursing - Associate
Northeastern Jr College
Miami, OK05-2017
Medical Assistant - CMA
Tulsa Tech
Tulsa, OK05-2014
Skills
- Project coordination
- Medical Records Administration
- Operational efficiency
- Workflow management
- Process improvement
- Microsoft Office
- Google Workspace
- Computer skills
- Team collaboration
- Client relations
- Phone etiquette
- Communication skills
- Executive administrative support
- Medical Terminology
Certification
- CPR Certification, 10/01/23
- ServSafe, 01/01/21
- Certified Medication Aide, 01/01/18
- Phlebotomy, 01/01/18
- Property & Casualty License
- LPN
- Insurance Producer License
- CDL A
- CHPN
- CNA
- Driver's License
Additional Information
Renewed certifications 2018
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Business Coordinator
Blue Cross Blue Shield
10.2022 - Current
Escalation Manager
Blue Cross Blue Shield of IL, MT, NM, OK & TX
01.2022 - 10.2022
Health Advocate Customer Service
Blue Cross Blue Shield of IL, MT, NM, OK & T
10.2019 - 01.2022
Service Specialist
Makina Benefits Insurance LLC
03.2019 - 11.2019
Private Caregiver
Self-Employed
02.2018 - 04.2024
Volunteer
Iron Gate
01.2018 - 02.2024
Operations Manager/Office Manager
Smoothie King
01.2017 - 03.2019
Cook Supervisor
Indigo Sky Casino
01.2016 - 09.2017
Front Office Assistant
Pregnancy Care Clinic
01.2014 - 04.2014
Catering Manager & Cook
Red House BBQ
01.2013 - 01.2022
Bachelor of Science in Nursing - Associate
Northeastern Jr College
Medical Assistant - CMA
Tulsa Tech