Summary
Overview
Work History
Education
Skills
Timeline
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Chanteria McDuffie

Plantation,FL

Summary

I think of myself as a thorough and meticulous individual, accomplished in helping organizations manage investment, industry-specific and general economic risks. I am detail-oriented in reviewing data and identifying impactful trends, bringing great presentation and interpersonal communication skills to my team. I am successful at reviewing suspicious activities and uncovering fraud and/or risk concerns. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I consider myself a relentless professional known for working hard to determine risk levels. My current goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My name is Chanteria McDuffie, Thank You.

Overview

11
11
years of professional experience

Work History

Senior Risk Analyst

Merchant Lynx Services
04.2022 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Advised senior managers on policy strategies for reducing liability and preventing losses.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
  • Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
  • Taught employees how to control risks at frontline.

BSA/Senior AML Analyst

WEX Bank
10.2021 - 06.2022
  • Enhanced due diligence reviews and submissions
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
  • Directed and participated in formal and informal meetings with bank directors, trustees and consultants to gather information and discuss findings.
  • Performs and documents account investigations and research in an effort to address any account irregularities and determine whether SAR reporting is warranted
  • Prepare SARs, as warranted, ensuring accuracy and adherence to filing requirements and filing timeframes
  • Write SAR Narratives and SAR Forms to submit to FinCEN for fraudulent cases submitted over $5000.00-25,999.99 or more with a known suspect
  • Write Investigation Summaries for all fraud submitted claims $3500-5999.99 with no known suspects
  • Manage merchant data through systems such as CRM (Customer Resource Management), Salesforce, TSYS, SQL, TAG, LEXISNEXIS, MasterCard Connect, SAFE Reporting
  • Observe customer transactions to identify fraudulent activity such as Account Takeover (ATO), Friendly fraud, Theft, Identity theft, Counterfeit Chip Fallback and Manually Keyed transactions just to name a few
  • Created CSV Spreadsheets that identifies fraudulent activity associated with each and every SAR dispute
  • Submit SARs to FINCEN(FBI)/local law enforcement, other financial institutions for further review
  • Comply with Bank Secrecy Act (BSA), FDIC regulations, FinCEN compliance, US PATRIOT ACT
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Prepared reports, metrics and research to support fraud initiatives and projects.

Credit Risk Analyst/Senior Fraud Analyst

First Data
09.2019 - 10.2021
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Placed customer accounts on hold due to past due to suspicious activity,
  • Contacted customers and requested financial documentation.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Provided exemplary level of customer service to clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to management.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Fraud Analyst/Fraud Investigator

Capital One
10.2014 - 08.2019
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Investigated cases of insurance and credit card fraud, which involved upwards of $150,000.00 per case.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Conducted prompt and thorough investigations on referred files.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Worked flexible hours; night, weekend, and holiday shifts.

Call Center Manager

IQOR, T-Mobile
07.2012 - 10.2014
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Maintained call center equipment in good working order to maximize productivity.
  • Assisted in gathering facts and documents utilized during sales process.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 60 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Education

Bachelor of Applied Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
05.2025

High School Diploma -

Rickards High School
Tallahassee, FL
05.2011

Skills

  • SKILLS & SOFTWARE
  • Self-reliant
  • Critical Thinker
  • Problem Solver
  • Results Oriented
  • Computer Proficient
  • Organization
  • Data Entry
  • PCI Compliance
  • Microsoft Office Efficient
  • SharePoint
  • Bank Regulations (FINCEN, OFAC, US PATRIOT ACT, Bank Secrecy Act, Anti-Money Laundering)
  • SAR/ SIR Writing (Investigation Summary/Suspicious Activity Report)
  • Communications Strategies
  • Fraud Prevention and Detection
  • Transactional Analysis
  • TSYS -Green Screen
  • MasterCard Connect
  • First Data Access One
  • Fraud Investigations
  • Data Analysis
  • Customer Accounts Management
  • Dispute Resolution
  • Verbal and Written Communication
  • Telephone Etiquette
  • Anomaly Detection
  • Trend Analysis
  • SAFE Reporting
  • DDA Changes
  • Evidence Recording
  • LexisNexis Accurint
  • Case Analyzation
  • Risk Level Determination
  • Fraud and Anomaly Analysis
  • Case Management
  • Financial Documentation
  • Lead Investigations
  • Credit Card Fraud
  • Identifying Risks

Timeline

Senior Risk Analyst

Merchant Lynx Services
04.2022 - Current

BSA/Senior AML Analyst

WEX Bank
10.2021 - 06.2022

Credit Risk Analyst/Senior Fraud Analyst

First Data
09.2019 - 10.2021

Fraud Analyst/Fraud Investigator

Capital One
10.2014 - 08.2019

Call Center Manager

IQOR, T-Mobile
07.2012 - 10.2014

Bachelor of Applied Arts - Criminal Justice

Broward College

High School Diploma -

Rickards High School

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Chanteria McDuffie