Chanterica Bolin
Memphis,TN
Overview
8
8
years of professional experience
Work History
Elgibility Assistant
TN Department Of Human Services
Memphis, TN
06.2022 - Current
- Reviewed and processed applications for eligibility of services.
- Verified accuracy of data entered in the system.
- Provided customer service to clients seeking assistance with their eligibility requirements.
- Assisted clients with completing application forms, gathering necessary documents and submitting paperwork.
- Conducted interviews with applicants to determine eligibility status according to program guidelines.
- Maintained accurate records of client information and documentation.
- Entered client data into computerized systems for tracking purposes.
- Answered phone calls from clients or other agencies regarding eligibility issues.
- Researched discrepancies in files and verified data integrity against established standards.
- Collaborated with other departments to ensure timely processing of requests for services.
- Prepared reports on activities related to the determination of eligibility status for various programs.
- Coordinated outreach activities to educate potential applicants about available services and qualifications.
- Advised staff members on applicable policies and procedures related to eligibility determinations.
- Attended meetings and trainings as required by the agency or program regulations.
- Assisted in developing new processes, procedures, forms., related to determining a person's eligibility status.
- Performed quality control reviews of eligibility decisions made by others.
- Generated letters notifying clients of their approved or denied status.
- Responded promptly to inquiries from internal and external sources concerning applicant's eligibilities.
- Acted as liaison between public assistance offices and other government agencies regarding changes in policy or procedure.
Clerk 2
City Of Memphis Police Department
Memphis, TN
05.2016 - 11.2021
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry tasks to update customer accounts records.
- Compiled customer information into organized databases for easy access.
- Scanned documents into digital formats ensuring accuracy of content.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
Education
Associate of Science - Medical Assistant
Concorde Career College
Memphis, TN10-2013
High School Diploma -
Northeast Prep Academy
Memphis12-2010
Skills
- Confidentiality
- Research capabilities
- Policy Knowledge
- Interviewing techniques
- Microsoft Office expertise
- Application assessment
- Program understanding and advisement
- Telephone Etiquette
- Effective communication skills
- Recordkeeping and data input
- Documentation and paperwork
- Advocacy and Counseling
- Proficiency in [Software]
- Knowledgeable in [Software]
- Applicant support and service
- Government relations
- Policy Interpretation
- Public assistance programs
- Application Review
- Verbal Communication
- Disability Awareness
- Data Entry
- Documentation And Reporting
- Social Services
- Microsoft Office
Timeline
Elgibility Assistant
TN Department Of Human Services
06.2022 - Current
Clerk 2
City Of Memphis Police Department
05.2016 - 11.2021
Associate of Science - Medical Assistant
Concorde Career College
High School Diploma -
Northeast Prep Academy
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