Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantey Handy

Spotsylvania,VA

Summary

Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.

Overview

25
25
years of professional experience

Work History

Housing Case Manager

Northern Virginia Service
03.2024 - Current
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback, and suggesting improvements.
  • Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
  • Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing the quality of care provided.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
  • Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
  • Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities, such as trainings or conferences attended regularly.
  • Assisted patients in accessing housing, financial assistance, and other community resources.
  • Maintained detailed records of patient progress, documentation of services, and case notes in Apricot and HMIS (Homeless Information Management System)
  • Managed caseload to satisfy multiple patients with diverse needs.

Community In Reach Specialist

Northern Virginia Family Service
06.2022 - 02.2024
  • Strengthened community engagement by organizing and hosting regular events, workshops, and meetings for residents.
  • Enhanced relationships with local businesses through consistent communication and collaboration on community projects.
  • Established partnerships with local organizations to provide resources and assistance to underserved populations within the community.
  • Connected individuals with available and relevant resources.
  • Developed presentations for public events, community groups, and school assemblies.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate the social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate, and aligned with requirements.
  • Took an active role in the patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.

Resource Navigator

Northern Virginia Family Service
05.2021 - 05.2022
  • Provide information and referral services according to agency service delivery model.
  • Conduct client needs assessment to determine individual client strength’s, needs resources and support systems.
  • Research and coordinate internal and external resources that support client’s needs.
  • Maintain up to date documentation in client’s file.
  • Coordinate and conduct outreach to individuals and groups to provide information about agency programs and services.
  • Develop and maintain outreach material to promote agency programs and services.
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.

Eligibility Worker

Spotsylvania Department of Social Service
01.2020 - 01.2021
  • Processes applications for financial assistance, medical assistance, and food stamps.
  • Interview applicants and explain the scope of various benefit programs available through the department, as well as their rights and responsibilities.
  • Secures and verifies financial, social, and employment data from applicants.
  • Maintains contact with clients regarding case information, status, or related activities.
  • Plans, organizes, and manages assigned caseload; establishes priorities and schedules appointments.
  • Identifies needs of clients; completes mathematical computations to determine eligibility; determines amount and type of assistance clients may be eligible/ineligible to receive.
  • Explores other possible sources of income for applicants; refers clients to other programs or ancillary agencies as appropriate.
  • Distributes notices and other information to advise clients of the results of eligibility determination.
  • Performs follow-up on telephone calls, inquiries, or complaints from clients or other sources; follows up on case alerts to complete changes necessary to determine ongoing eligibility.
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Interviewed applicants and explained the scope of the different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
  • Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.

Case Manager Aide

Spotsylvania Department of Social Service
03.2019 - 01.2020
  • Complete Reports for Foster Care
  • Answer the CPS and APS Intake line and document in the appropriate data systems
  • Maintain filing system
  • Interviewed applicants and explained the scope of the different available benefits.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
  • Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
  • Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
  • Communicated with people from various cultures and backgrounds on application process.

Family Support Worker

Northern Virginia Family Services
12.2013 - 03.2019
  • Help families complete individualized goal plans
  • Collaborate with community agencies to plan comprehensive service plans
  • Maintain up to date documentation of clients progress in clients charts
  • Complete documentation for necessary enrollment of new client into the program.
  • Provide case management services for 15 families
  • Complete weekly visits
  • Participate in monthly staff meetings
  • Participate in weekly supervision meetings regarding client’s progress
  • Assist clients with applying for services through social services and employment agencies
  • Assist families in achieving their goal of self-sufficiency
  • Participate in car seat distribution event
  • Complete monthly report document distribution of car seats to clients
  • Document the number of car seats stored and given out for accuracy.
  • Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
  • Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
  • Assisted families in navigating complex social service systems, advocating for their rights, and accessing essential services.
  • Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
  • Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
  • Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.

Family Manager II

East District Initiative
01.2007 - 02.2009
  • Helped families complete individualized service plans
  • Collaborated with community agencies to plan comprehensive service plans
  • Maintained up to date documentation of clients progress in clients charts
  • Completed documentation for necessary enrollment of new client into the program.
  • Maintained up to date documentation of clients progress in clients charts
  • Provided case management services for 15 families
  • Completed weekly visits
  • Participated in weekly staff meetings
  • Participated in weekly supervision meetings regarding client’s progress
  • Assisted clients with applying for services through social services and employment agencies
  • Assisted families in achieving their goal of self-sufficiency
  • Transported clients to necessary appointments

Job Developer

Work Source Enterprise
09.2004 - 03.2006
  • Completed intake forms for new clients
  • Assisted clients with applying for employment
  • Assisted clients with creating a resume
  • Helped clients prepare for their interview
  • Complete home visits
  • Worked with eligibility workers to ensure that clients were meeting their TANF requirements
  • Followed up with employers regarding client’s job performance
  • Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
  • Expanded the network of potential employers by attending industry events, conferences, and meetings regularly.
  • Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.

Family Support Worker

Jefferson Area Chip Program
01.2001 - 09.2004
  • Helped families complete individualized service plans.
  • Collaborated with community agencies to plan and implement comprehensive service plans.
  • Maintained up-to-date documentation of clients' progress in clients' charts.
  • Completed the necessary documentation for the enrollment of new clients into the program.
  • Provided case management services for 30 families.
  • Complete weekly home visits.
  • Participated in monthly staff meetings.
  • Assisted clients with applying for services through social services and employment agencies.
  • Helped families achieve goal of self-sufficiency.
  • Transported clients to necessary appointments.
  • Developed strong rapport with clients, fostering trust necessary for effective intervention.
  • Strengthened families'' resilience through crisis intervention, counseling, and referral services.
  • Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.

Education

Liberty University
Lynchburg, VA
12.2013

Career Studies Certificate - Child and Family Support Services

Piedmont Virginia Community College
Charlottesville, VA
12.2001

Skills

  • Efficient in using Microsoft Word
  • Client advocacy
  • Multicultural sensitivity
  • Supportive counseling
  • Housing assessment
  • Maintaining confidentiality
  • Community resource navigation
  • Trauma-informed care
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking

Timeline

Housing Case Manager

Northern Virginia Service
03.2024 - Current

Community In Reach Specialist

Northern Virginia Family Service
06.2022 - 02.2024

Resource Navigator

Northern Virginia Family Service
05.2021 - 05.2022

Eligibility Worker

Spotsylvania Department of Social Service
01.2020 - 01.2021

Case Manager Aide

Spotsylvania Department of Social Service
03.2019 - 01.2020

Family Support Worker

Northern Virginia Family Services
12.2013 - 03.2019

Family Manager II

East District Initiative
01.2007 - 02.2009

Job Developer

Work Source Enterprise
09.2004 - 03.2006

Family Support Worker

Jefferson Area Chip Program
01.2001 - 09.2004

Career Studies Certificate - Child and Family Support Services

Piedmont Virginia Community College

Liberty University

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Chantey Handy