Chantha Gilbert
Riverview,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Claims Representative
Hartford Insurance Group
01.2013 - 11.2022
- Analyzed over 100 claims monthly and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other departments.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Assistant Manager
Enterprise Rent-A-Car
08.2010 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored over $10,000.00 in daily cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular fleet counts to verify inventory levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science -
Florida Atlantic University
Boca Raton, FL08.2009
Skills
- Complex Problem-Solving
- Exceptional Recordkeeping Abilities
- Microsoft Internet Explorer
- Office Inventory Management
- Customer Service
- Trade Retention
Timeline
Claims Representative
Hartford Insurance Group
01.2013 - 11.2022
Assistant Manager
Enterprise Rent-A-Car
08.2010 - 10.2012
Bachelor of Science -
Florida Atlantic University
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