MS Word
Chantha Yann
Strongsville,OH
Summary
Dedicated and personable professional with experience in managing administrative, sales operations and personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
HR Assistant Trainee
AtlantaDistribution Services Inc.
Gainesville, GA
09.2019 - 04.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Aided staff with employee performance review paperwork and documentation.
- Tracked various statistics and kept detailed records to support human resources department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Aided in internal and external audits and research administrative reviews of programs and plans to support HR administration.
- Maintained office supplies, distributed mail and processed invoices for payment.
Salon Owner/Operator
Sugar Nail Bar
Brunswick, OH
05.2012 - 08.2016
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Trained and coached new and existing employees to boost staff productivity.
- Prepared bank deposits and handled business sales and transaction reports.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Achieved sales goals and increased revenue and profits within 4 years through productive strategy development and organizational leadership.
- Entered income and expense details into business databases to track services/purchases and address variances.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Licensed Nail Tech/Esthetician/Front Desk
Spa At Winward
Johns Creek, GA
04.2010 - 03.2012
- Provided training and mentoring to new staff to maximize performance.
- Designed individualized care programs for repeat customers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Esthetician/Sales Associate
Age Management & Aesthetics
Johns Creek, GA
04.2008 - 05.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted manager with daily spa operations.
- Managed relational database to store information for reference, reporting and analysis.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Bachelor of Science - Biology
Baldwin Wallace
Berea, OH 08.2017 - 05.2019
Licensed Managing Nail Technician -
Fairview Academy
Cleveland, OH 03.2012 - 05.2012
Licensed Esthetician - Aesthetics
Atlanta Institute of Aesthetics
Atlanta, GA 07.2005 - 05.2006
High School Diploma -
Duluth High School
Duluth, GA 08.1999 - 06.2001
Skills
Customer Relations
Software
MS Excel
MS Powerpoint
Timeline
HR Assistant Trainee
AtlantaDistribution Services Inc.
09.2019 - 04.2021
Bachelor of Science - Biology
Baldwin Wallace
08.2017 - 05.2019
Salon Owner/Operator
Sugar Nail Bar
05.2012 - 08.2016
Licensed Managing Nail Technician -
Fairview Academy
03.2012 - 05.2012
Licensed Nail Tech/Esthetician/Front Desk
Spa At Winward
04.2010 - 03.2012
Esthetician/Sales Associate
Age Management & Aesthetics
04.2008 - 05.2010
Licensed Esthetician - Aesthetics
Atlanta Institute of Aesthetics
07.2005 - 05.2006
High School Diploma -
Duluth High School
08.1999 - 06.2001
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