CHANTIA N MASSEY
Durham,NC
Summary
Enthusiastic Benefits Specialist adept at supporting diverse simultaneous office needs in fast-paced environments. Hard-working multi-tasker with unparalleled time management, communication, and organizational abilities.
Overview
17
17
years of professional experience
Work History
Benefits Specialist
Duke University
07.2021 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality for 44,000 employees.
- Resolved issues and inquiries from plan participants regarding health benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into SAP.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Assisted with design and implementation of various employee benefits programs.
- Provide technical support and guidance to HRIC staff, sharing technical and legislative knowledge to ensure staff are up to date.
- Provide support to Benefits Manager and Plan Managers for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed
- Help retirees with Health, dental, and rx issues.
- Ensure retiree monthly premiums have been deducted
- Key new retirees benefits options
- Process applications for the Children Tuition Grant program and also Employee Tuition Reimbursement
Human Resources Administrative Assistant
Duke Regional Hospital
01.2018 - 07.2021
- Manage Career Enhancement program by reviewing request, initializing registration for courses, and processing appropriate payment for eligible employees.
- Calculate and collect information related to expenditures. Generate expenditure reports for senior management and annual budgetary meetings.
- Assist with processing new hires by initializing onboarding in Success Factors, reviewing orientation information, gathering and processing I-9 documentation, and collecting education/licensure information.
- Audit new employee personnel files to ensure compliance with initial hiring requirements.
- Implement administrative processes to achieve organizational objectives and improve efficiency.
- Coordinate large-scale events and department activities for all hospital staff by acquiring venues, developing guest lists, and organizing catering services.
- Collaborate with employees across all levels of the organization to deliver on project requests and meet required deadlines.
Staff Assistant
Duke Health
09.2016 - 01.2018
- Provided senior level administrative support to Division Chief and Division Clinical Chief.
- Administrative support for HR functions such as routing offer letters, completing forms, and obtaining appropriate signatures.
- Assisted with faculty recruitment process, which included working with candidate to confirm travel and hotel arrangements. Confirmed faculty availability, and created agenda, hosted candidate, and escorted around campus.
- Assisted with execution of Industry Sponsored Training Programs logistics, and arranged itinerary for programs.
- Planned, coordinated grand rounds. Created WebEx, and ensured CME for participants.
- Provided administrative support to the clinical research group, such as arranging meeting and setting up lunch.
- Processed and submitted travel expense reports.
- Coordinated ACLS for faculty.
Pulmonary Function Lab Administrative Assistant
Duke Medical Center
11.2011 - 09.2016
- Scheduled and maintained daily calendar for respiratory therapists.
- Reconciled procedure reports for monthly review with physicians to enhance patient clinical access.
- Kept track/record of patient procedures performed on a monthly basis. Stocked and replenished clinic/office supplies.
- Prepared and sent letter correspondence to patients for upcoming appointments.
- Prepared vendor packets on a monthly basis.
- Received and routed incoming calls from patients and Duke Staff.
Patient Service Associate
Duke Medical Center
12.2008 - 12.2011
- Checked-in patient upon arrival in the practice. Identify correct patient information in Maestro Care.
- Scheduled patient appointments, submitted referrals, and placed orders for labs.
- Checked-out patients. Made return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
- Answered telephone, took and delivered messages to physicians, nurses and others. Reported obtained medical information from patients and referring physicians accurately, completely and timely. Disseminated messages according to practice communication standards.
- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
Education
Bachelor of Business Administration -
North Carolina Wesleyan University
Rocky Mount, NC12-2025
CEAP - undefined
Duke University
Durham, NC01.2020
Technical Excellence - undefined
Duke University
Durham, NC01.2017
Communicating with Diplomacy and Tact - undefined
Duke University
Durham, NC01.2017
Fundamentals of Business Writing - undefined
Duke University
Durham, NC01.2017
Parenting and Child Development - undefined
Durham Technical Institute
Durham, NC01.2006
Skills
- MS Office Proficiency
- Auditing/Compliance
- Inventory Control
- Administrative Support
- Budget Management
- Customer Service
- Event Coordination
- Program Management
Other Work Experience
- Sterilization Technician
- Duke Medical Center –Durham, NC
- Nov 2007 to Dec 2008
- Cash Officer
- Retail Assistant Cashier
- Marshall's Store, Inc –Durham, NC
- Jun 2007 to May 2008
- Jul 2004 to Jun 2007
Timeline
Benefits Specialist
Duke University
07.2021 - Current
Human Resources Administrative Assistant
Duke Regional Hospital
01.2018 - 07.2021
Staff Assistant
Duke Health
09.2016 - 01.2018
Pulmonary Function Lab Administrative Assistant
Duke Medical Center
11.2011 - 09.2016
Patient Service Associate
Duke Medical Center
12.2008 - 12.2011
CEAP - undefined
Duke University
Technical Excellence - undefined
Duke University
Communicating with Diplomacy and Tact - undefined
Duke University
Fundamentals of Business Writing - undefined
Duke University
Parenting and Child Development - undefined
Durham Technical Institute
Bachelor of Business Administration -
North Carolina Wesleyan University
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