Summary
Overview
Work History
Education
Skills
Timeline
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Chantia Tankou

Arlington

Summary

Dedicated Customer Success professional with over 6 years of experience managing client relationships at Gusto, paired with a strong foundation in school-based education and pediatric care. Former kindergarten teacher and pediatric rehab tech with a passion for youth mental health and education equity. Proven ability to build trust with schools, families, and cross-functional teams. Energized by mission-driven work that makes a tangible difference in children's lives.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Gusto
01.2018 - 02.2025
  • Built and managed long-term client relationships, driving high renewal and satisfaction rates.
  • Delivered onboarding and support to help customers succeed with HR, benefits, and payroll solutions.
  • Collaborated cross-functionally with product and support teams to resolve client challenges efficiently.
  • Mentored junior team members and contributed to internal knowledge-sharing initiatives.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Rehabilitation Technician

Children's Healthcare of Atlanta
12.2015 - 12.2017
  • Supported pediatric therapy teams in outpatient rehab sessions (PT, OT, and speech).
  • Assisted children with therapy exercises and ensured a positive, supportive environment for care.
  • Collaborated with clinical staff and families to improve engagement and track therapy progress.
  • Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
  • Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.

Kindergarten Teacher

Atlanta’s Children’s Day Center
03.2015 - 11.2017
  • Created and delivered daily instruction tailored to the academic and emotional needs of young learners.
  • Fostered a trauma-informed, inclusive classroom environment for children from diverse backgrounds.
  • Worked closely with families, administrators, and support staff to ensure holistic student success.
  • Built positive relationships with students and families for safe, trusted learning support.

Founder/CEO- Girls Mentorship & Support

Sister's With Purpose Mentorship Group
05.2015 - Current
  • Lead empowerment and wellness workshops for girls ages 10–17.
  • Promote confidence, mental health, and self-awareness through faith-based programming.
  • Serve as a mentor and advocate for underserved youth and their families.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.

Education

Bachelor of Science - Business Administration

Nyack College
Nyack, NY
05-2014

Skills

  • Salesforce & HubSpot CRM
  • Google Workspace Zoom Slack
  • Trauma-Informed Practices
  • Diversity, Equity & Inclusion Training
  • Entrepreneurial and innovative
  • Client engagement
  • Visionary leadership
  • Team engagement

Timeline

Customer Success Manager

Gusto
01.2018 - 02.2025

Rehabilitation Technician

Children's Healthcare of Atlanta
12.2015 - 12.2017

Founder/CEO- Girls Mentorship & Support

Sister's With Purpose Mentorship Group
05.2015 - Current

Kindergarten Teacher

Atlanta’s Children’s Day Center
03.2015 - 11.2017

Bachelor of Science - Business Administration

Nyack College

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Chantia Tankou