Chantice White
Arverne,NY
Summary
Dedicated professional with a solid foundation in customer service and engagement. Skilled in communication and conflict resolution, ensuring positive customer experiences. Collaborative team member with a track record of adapting to dynamic situations and driving results. Acknowledged for dependability and a forward-thinking approach to achieving service excellence.
Overview
15
15
years of professional experience
Work History
Operating Room Technician
Goals Aesthetics and Plastic Surgery
06.2020 - 04.2024
- Maintained a sterile field, documenting any instances of sterility compromise.
- Supported surgical enhancement procedures to improve patient outcomes.
- Executed intake and discharge operations for patients with precision.
- Ensured proper handling of specimens in compliance with regulations.
- Managed exposure to hazardous waste, prioritizing safety measures.
- Provided comprehensive patient care, both directly and indirectly addressing needs.
Fulfillment Associate
Target
10.2023 - 12.2023
- Processed and fulfilled customer orders accurately to meet tight deadlines.
- Operated warehouse equipment, ensuring safe and effective inventory management.
- Coordinated shipping and receiving activities to guarantee timely product delivery.
- Trained new associates on fulfillment procedures and safety protocols for compliance.
- Implemented best practices for order picking and packing, optimizing workflow efficiency.
- Increased on-time delivery rates by prioritizing urgent shipments and managing workloads effectively.
- Contributed to positive workplace culture by maintaining professionalism and supporting colleagues.
Operating Room Technician
NYU Langone Brooklyn
09.2019 - 12.2019
- Reported breaches in sterility while maintaining a sterile field throughout procedures.
- Contributed to surgical birthing processes, ensuring adherence to safety protocols.
- Performed specimen handling to support diagnostic accuracy and timely results.
- Oversaw management of hazardous waste, maintaining compliance with health regulations.
- Provided comprehensive patient care, addressing both direct and indirect needs.
- Executed shared responsibilities as Senior Nurse Aid, enhancing team efficiency.
Work Study Student
Swedish Institute
02.2017 - 06.2017
- Processed student information within specialized systems to ensure data accuracy.
- Addressed all inquiries effectively, providing comprehensive solutions.
- Established training equipment for masseuse courses to support educational goals.
- Executed closing tasks for computer software, ensuring smooth transitions.
Customer Service Representative / Project Assistant
511NYRideshare
04.2013 - 10.2016
- Filtered MTA customer service calls to enhance response efficiency.
- Addressed customer service inquiries, ensuring resolution of concerns.
- Logged daily call volume accurately for operational analysis.
- Entered data into specialized systems to maintain up-to-date records.
- Managed application processing from phone interactions and Transportation Day submissions.
- Facilitated enrollment in Ridesharing program via phone and during Transportation Day.
- Utilized Microsoft Excel, Word, and PowerPoint to compose informative spreadsheets.
- Coordinated Vanpool services to optimize transportation solutions.
Licensed Insurance Representative / Medical Claims Specialist
Aegis Communications Incorporation
10.2010 - 07.2012
- Handled high-volume calls in a fast-paced environment, resolving 550 inquiries each day.
- Met performance benchmarks consistently for speed, accuracy, and volume of inquiries.
- Performed verification of medical benefits and claim statuses to expedite resolutions.
- Investigated medical claims diligently to ensure compliance and accuracy in processing.
Certified Nurse Assistant
Towne Nursing Staffing
03.2009 - 03.2010
- Provided essential direct and indirect patient care to promote recovery.
- Maintained meticulous documentation of daily activities for accurate patient tracking.
- Utilized special equipment to assist in executing patient care tasks.
- Facilitated transportation for patients to medical appointments, enhancing accessibility.
Education
Associate's Degree - Surgical Technology
Swedish Institute College of Health Sciences
New York, NY10.2017
Skills
- Exceptional customer service
- Proficient in Microsoft Office
- Certified in BLS
- Skilled in phlebotomy
- Glucometer operation
- Monitoring vital signs
- Accurate data entry
- Managing customer relations
- Effective problem resolution
- Experience in call centers
- Expertise in payment processing
- Administrative support skills
- Efficient packing methods
- Order fulfillment expertise
- Leadership in team settings
- Detail-oriented approach
- Customer service
Timeline
Fulfillment Associate
Target
10.2023 - 12.2023
Operating Room Technician
Goals Aesthetics and Plastic Surgery
06.2020 - 04.2024
Operating Room Technician
NYU Langone Brooklyn
09.2019 - 12.2019
Work Study Student
Swedish Institute
02.2017 - 06.2017
Customer Service Representative / Project Assistant
511NYRideshare
04.2013 - 10.2016
Licensed Insurance Representative / Medical Claims Specialist
Aegis Communications Incorporation
10.2010 - 07.2012
Certified Nurse Assistant
Towne Nursing Staffing
03.2009 - 03.2010
Associate's Degree - Surgical Technology
Swedish Institute College of Health Sciences