Chantielle Thurman
Summary
Results-driven healthcare leader offering 13 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Supervisor, Gastroenterology
Kelsey-Seybold Clinic
09.2022 - Current
- Provides leadership and tactical guidance for day-to-day operations in Gastroenterology which includes leading a clinical team of 15 FTE’s, managing clinic workflow for 10 providers rotating through seven Houston locations
- Work collaboratively with executive leadership and manages department quality initiatives in a cohesive and productive environment, resulting in Optum Survey exceeding the 90% percentile
- Participated in strategic planning for physician satisfaction for Gastroenterology aligning goals with executive leadership, thus improving on-call management
- Clinical oversight over current workflows to implement and monitor outcomes for Direct Access Colon Cancer Screening
- Developed educational training sessions within the enterprise for service line and non-GI service line nurses to handle chart audits for candidates for colon cancer screening and implemented after-hours screening workflows
- Clinical oversight of the patient's experience resulting in scores and patient satisfaction greater than the 90% percentile
- Accountable for payroll, human resource management, scheduling, supply chain procurement, and staff education
- Developed service line policies to facilitate nursing quality and standardization throughout the enterprise
- Served on the Nurse Practice Council Subcommittee for Shared Governance: Bylaw Development
Clinical Manager, Obstetrics and Gynecology Department
Houston Methodist Hospital
11.2018 - 03.2020
- Clinical administrative oversight of all patient operations within the department of Obstetrics and Gynecology (consisting of Obstetrics, Gynecology, Urogynecology, Gyn-Oncology, and Infertility patients)
- This includes leading a clinical team of 23 RN’s, LVN’s, and MA’s, managed clinic workflow for 15 providers and a 35 - outpatient bed clinic capacity
- Implemented strategic after-hours nurse triage protocols in collaboration with O B generalist to be used by TeamHealth for safe patient outcomes
- Increased the quality metric of medication reconciliation scores by 24 percent resulting in physician/ nurse compliance at the 85th percentile within 5 months thus reducing medication errors and improving patient safety and satisfaction scores
- Nurse educator role leading instruction on quality measures for autoclave and sterilization education across the department
- Clinical oversight of nursing operations ensuring excellent patient experiences and satisfaction
- Managed medical assistant productivity through interdepartmental cross-training and cross-coverage
- Developed urgent protocol workflows for the call center to establish call trees for patient handling amongst the clinical staff
- Conducted monthly Quality and Safety audits and readiness tracers of patient care rooms, equipment, and supplies and held staff accountable for fallouts
- Decreased unproductive workflows and incremental overtime in OB/GYN to achieve operational productivity and adherence to fiscal budget.
Clinical Manager, Medical Oncology
Memorial Hermann Texas Medical Center
09.2015 - 07.2017
- Provided administrative oversight of all patient operations within Medical Oncology which included a diverse patient population of such as GI Bleeds, Heart Disease, Telemetry, Sickle Cell Disease, Leukemia, and Lymphoma, and Kidney Disease
- Maintained ongoing education for excellent patient experience communication including AIDET and Language of Caring
- Lead a team of 33 employees providing nursing services in the areas of medical-surgical and oncology therapies
- Interacted with physicians and nursing leadership regarding patient flow to reduce length of stay, operational matters, and quality of care
- Responsible for payroll management and personnel hours
- Served on Anti-CAUTI Committee since 2015 and led the Medical Oncology Team to reduce the number of Catheter Associated Urinary Tract Infections to Zero in FY 2016
- Facilitated internal safety audits and readiness tracers to ensure continued safety compliance
- Implemented a strategic plan, which resulted in the relocation of medical intermediate (IMU) care patients which improved efficiency and productivity by reducing bedding criteria to general medicine and oncology patients
- Led unit pilot to improve communication with an EPIC nursing bedside handoff tool, which resulted in an increase in consistent nursing communication, an increase in patient satisfaction and decreased sentinel events
- Executed a quality improvement process to reduce critical lab value notification time to less than 15 minutes, that subsequently led to improved patient outcomes related to medication and blood administration
- Facilitated and Presented Unit Based Safety Program (John Hopkins CUSP model) to reduce sentinel events and educate employees on factors that increase good catches
- Conducted Variance Investigations to improve patient safety, support FILTER or the Peer Review process
- Recruited numerous RN’s and improved employee retention to 90% while eliminating agency employees
- Nursing Safe Staffing Steering Committee Lead for the Medicine Service Line; served to facilitate charter implementation.
Registered Nurse, Cardiopulmonary Center, Outpatient Clinic
MD Anderson Cancer Center
09.2010 - 08.2015
- Experience includes working in a high-volume pulmonary clinic to provide care for management of pulmonary diseases such as COPD, asthma, sleep disorders, pulmonary hypertension, and pulmonary rehabilitation in the cancer patient, as well as procedure education prior to staging lung cancer
- Excellent leadership skills with the ability to motivate and direct staff
- Served as a unit reviewer of Clinical Nurse Advancement Program (CNAP) applications/portfolios prior to submission for five out of the eleven registered nurses
- Reduced volume of unanswered pulmonary clinical electronic messages through active involvement in quality improvement activities to decrease the days of unhandled messages to 1.25 thus increasing patient satisfaction
- Pilot committee facilitator that supported the launch of immunization protocols for Influenza and Pneumococcal vaccine administration in high-risk oncology patients
- Planned, organized and independently promoted unit wide education on safety and standards of care leading to re-accreditation with The Joint Commission
- Sole registered nurse involved in monthly pulmonary rehabilitation meetings
- These meetings are a collaboration with physical and occupational therapists designed to monitor lung volume improvements post chemotherapy, radiation or surgical procedures
- A monthly review of the benefits of intense pulmonary rehabilitation allows for better identification of patients that may need further follow up in the clinic by either Cardiology or Pulmonology depending on their progress
- Recognizes team dynamics and responds to unit-based rapid responses consistently
- Trained to manage unstable patients that require transfer to the intensive care unit related to respiratory, cardiac, or neurological distress.
Registered Nurse, Coronary Care Unit/Progressive Care Unit-Surgical Trauma
Palmetto Health Richland
05.2006 - 06.2010
- Clinical care activities include, but are not limited to: Monitoring temporary or permanent pacemakers, chest tubes (mediastinal and pleural), continuous renal replacement therapy, vasoactive drug titration, and Arctic Sun Temperature Management System
- Provided acute care to critically ill adults following medical/surgical procedures, extensive and invasive surgeries and traumas
- Responsible for working collaboratively with surgeons, pulmonary critical care physicians, and interns by assisting with bedside chest tube insertion, bronchoscopy, intubation prep, central line placement, and endoscopy/colonoscopy
- Charge Nurse on Progressive Care Unit-Surgical Trauma
- Recognized and managed life-threatening post-surgical/traumatic complications such as acute hypoventilation, hypertensive crisis symptomatic arrhythmias.
Education
MBA - Business Administration
Texas Woman's University
Denton, TX05.2016
Bachelor of Science - Nursing
Clemson University
Clemson, SC12.2005
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
Tallahassee, FL12.2000
Skills
- Clinical Quality Improvement
- Employee Recruitment and Hiring
- Effective Communication
- Multidisciplinary Team Collaboration
- Patient Relations
- Clinical Education
Leadership and Institutional Committees
- Shared Governance By Law Development Committee, 2023-2024
- After Hours Nurse Triage Development Committee, 6/2019-3/2020
- Obstetrics and Gynecology Service line Committee, 2019-2020
- Outpatient Urogynecology Committee, 2018/2020
- Nursing Safe Staffing Committee, 08/2016-07/2017
- Nurse Bedside Hand-off Pilot Committee, 10/2016-07/2017
- Anti-CAUTI Education Fair Lead Facilitator, 10/2016
- Quality Improvement Workflow Pilot Committee, 11/2016-07/2017
- Anti-CAUTI Committee, 10/2015-07/2017
- Language of Caring Module Facilitator for Leadership Team, 2015-07/2017
- DAISY (Diseases Attacking the Immune System) Award PACT, 03/11-9/2015
- Joint Commission Nursing Readiness Team, 09/11-9/2015
- Rising Stars Member, 09/12-08/13
Publications and Research
Vickie Shannon, MD; Chantielle Thurman, RN; Jana Maldonado, APN, Timing of Pulmonary Rehabilitation Relative to Cancer Treatment Impacts PR Benefits Among Patients With NSCLC and Moderate to Severe COPD, Chest, 140, 4_Meeting Abstracts, 855A, 10.1378/chest.1118758, 2011
References available upon request
True
Certification
- American Cardiovascular Registered Nurse 2/12- Current
- Texas Board of Nursing -792677
Timeline
Clinical Supervisor, Gastroenterology
Kelsey-Seybold Clinic
09.2022 - Current
Clinical Manager, Obstetrics and Gynecology Department
Houston Methodist Hospital
11.2018 - 03.2020
Clinical Manager, Medical Oncology
Memorial Hermann Texas Medical Center
09.2015 - 07.2017
Registered Nurse, Cardiopulmonary Center, Outpatient Clinic
MD Anderson Cancer Center
09.2010 - 08.2015
Registered Nurse, Coronary Care Unit/Progressive Care Unit-Surgical Trauma
Palmetto Health Richland
05.2006 - 06.2010
MBA - Business Administration
Texas Woman's University
Bachelor of Science - Nursing
Clemson University
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
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