Chantilisha Milton
Marion
Summary
Motivated student with experience in customer service and healthcare. Skilled in managing inquiries and assisting in patient intake, contributing to improved operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Internship Student
OhioHealth Neurology
Marion
04.2026 - 05.2026
- Supported patient intake and data entry for neurology appointments, ensuring accurate and timely processing.
- Shadowed staff to gain insight into daily operations and enhance understanding of workflow.
- Supported staff with patient intake and medical record documentation.
Internship Student
Avita Health System
Bucyrus
04.2026 - 04.2026
- Performed blood draws in a clinical setting to collect samples for testing.
Internship Student
Marion General Hospital
Marion
04.2026 - 04.2026
- Performed blood draws in a clinical setting to collect samples for testing.
Internship Student
Galion Hospital
Galion
03.2026 - 04.2026
- Performed blood draws in a clinical setting to collect samples for testing.
Cashier
Duchess
Marion
04.2024 - 06.2025
- Managed cash register operations and processed customer transactions efficiently.
- Provided exceptional customer service and addressed inquiries promptly.
- Assisted customers in locating products and making purchase decisions.
- Handled product returns and exchanges according to company policy.
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of checkout area at all times.
- Trained new cashiers on register procedures and customer service protocols.
Customer Operations Representative
Aep Ohio
Columbus
04.2023 - 03.2024
- Managed customer inquiries through phone and email communications.
- Resolved billing issues and discrepancies for residential accounts.
- Processed service requests using customer relationship management software.
Senior Lead
Williams Sonoma Inc.
San Francisco
06.2018 - 10.2021
- Executed daily tasks with precision, ensuring operational efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs quickly in a fast-paced environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Facilitated customer inquiries and resolved issues, enhancing overall satisfaction.
Education
Patient Care Technician - Healthcare
Tri Rivers Adult Career Center
Marion, OH06-2026
GED -
Harding High School
Marion, Ohio05-2007
Skills
- Patient care
- Blood draw techniques
- Clinical exposure
- Medical terminology
- Data entry
- Record preparation
- Administrative assistance
- Computer skills
- Multitasking and organization
- Time management
- Problem resolution
- Effective communication
- Verbal and written communication
- Customer service
- Adaptability and flexibility
- Fast learner
- Computer skills
Certification
- Stna
- CPR
- First Aid
- Medical Assistant-June 2026
- Phlebotomist- June 2026
- EKG- June 2026
- Patient Care Technician- June 2026
Timeline
Internship Student
OhioHealth Neurology
04.2026 - 05.2026
Internship Student
Avita Health System
04.2026 - 04.2026
Internship Student
Marion General Hospital
04.2026 - 04.2026
Internship Student
Galion Hospital
03.2026 - 04.2026
Cashier
Duchess
04.2024 - 06.2025
Customer Operations Representative
Aep Ohio
04.2023 - 03.2024
Senior Lead
Williams Sonoma Inc.
06.2018 - 10.2021
Patient Care Technician - Healthcare
Tri Rivers Adult Career Center
GED -
Harding High School