Chantilly Hill

• Serve as a trusted advocate for patients and families navigating complex healthcare, coverage, and access challenges.
• Build collaborative relationships with patients, caregivers, healthcare providers, community organizations, legal representatives, and external agencies to support successful healthcare outcomes.
• Educate patients and families regarding available resources, healthcare coverage options, financial assistance programs, and care navigation pathways.
• Partner with social workers, clinical teams, admissions staff, legal counsel, financial departments, and community stakeholders to remove barriers to care.
• Act as a liaison between patients, families, healthcare professionals, and organizational leadership to ensure patient concerns are heard and addressed.
• Identify recurring patient challenges and communicate insights to leadership to support process improvements and patient-centered strategies.
• Represent the organization during patient, family, agency, and community stakeholder meetings.
• Develop strategic partnerships that strengthen patient access, support services, and continuity of care.
• Lead initiatives that improve patient experience, service delivery, communication, and operational effectiveness.
• Deliver presentations and education regarding healthcare programs, patient resources, Medicaid eligibility, and available support services

Senior Customer Solutions Management Representative

Managed complex case portfolios and served as escalation liaison between clients, payers, and internal departments.

• Coordinated resolution of high-complexity billing and compliance matters across multiple stakeholders.
• Supported policy implementation and process standardization initiatives to enhance service consistency.
• Maintained detailed financial documentation and supported audit processes.
• Contributed to training and mentoring of new staff to improve team performance.

Advocated for incarcerated mothers and their families by connecting them with community resources, support services, and reentry programs.

• Conducted case management and needs assessments to identify barriers impacting successful reintegration and family stability.
• Assisted with pre-release planning, resource coordination, and transition support to improve post-release outcomes.
• Built trusted relationships with clients, families, community organizations, and service providers to ensure continuity of support.
• Educated clients regarding available programs, benefits, housing resources, employment services, and community-based supports.
• Collaborated with social service agencies, advocacy groups, and community partners to address complex individual and family needs.
• Served as a compassionate advocate for underserved populations while promoting dignity, empowerment, and equitable access to resources.