Chantilly Denise H. Chan
Caloocan City,Philippines
Summary
People-first HR professional with 5+ years of experience, committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
1
1
year of professional experience
Work History
Crew Administrator
Royal Caribbean Group- Icon of the Seas
07.2023 - 02.2024
- During the start-up of the newly built ship - Icon of the Seas, my role and responsibilities included setting up the work areas, applying for the needed work permits and visa for crew, arranging transportation for the sign on and off crew, preparing needed documents for new ports, leading the documentation and process for full crew immigration check along with the CRMG & HRM, documents validation, ship clearance, liaises with the port agent and immigration officer, contributing to the training and professional development of the Crew Relations.
Crew Administrator
Royal Caribbean Group- Wonder of the Seas
11.2022 - 06.2023
- Supported the CRMG in all HR-related concerns.
- Responsible for signing off crew, travel arrangements, and document validation.
- Liaised with the port agents and immigration officers for ship's clearance and others.
- Assisted on processing crew for immigration check.
- Supervised the Crew Relations Specialist.
- Maintained secure and accurate records of crew-related data.
- Assisted the HR Specialist with crew activities.
Crew Relations Specialist -Crew Administrator
Royal Caribbean Group- Wonder of the Seas
11.2022 - 06.2023
- Coordinated the crew emergency plan numbers.
- Assisted the Crew Administrator with Crew Immigration/Customs, with specific duties, during the sign-on and sign-off process.
- This includes assigning name badges and cabin keys at sign-on, and collecting these at sign-off.
- Coordinated repatriation for all crew by providing re-employment letters.
- Processed all employee cruise requests with shoreside, answering crew queries, etc.
Education
B.S Major in Hotel & Restaurant Management -
Our Lady of Fatima University
04.2013
Skills
- Developing Policies and Procedures
- Multitasking and Organization
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Document Control
- Community relationships
- Critical Thinking
Accomplishments
- Employee of the Month Jan. 2024
- Royal Way Brand Standards Champion 2023
- Royal Way Ambassador 2022
References
- Kristi Lestari, Crew Admin Manager, kristilestari@gmail.com
- Robert Hines, Human Resources Manager, rhines@rccl.com
Key achievements
- Recognized as Employee Of The Month Jan. 2024
- Recognized as Royal Way Brand Standard Champion 2023
- Recognized as Royal Way Ambassador 2022
Timeline
Crew Administrator
Royal Caribbean Group- Icon of the Seas
07.2023 - 02.2024
Crew Administrator
Royal Caribbean Group- Wonder of the Seas
11.2022 - 06.2023
Crew Relations Specialist -Crew Administrator
Royal Caribbean Group- Wonder of the Seas
11.2022 - 06.2023
B.S Major in Hotel & Restaurant Management -
Our Lady of Fatima University
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