Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Leadership
Timeline
Generic

Chantise Spikes

Elkridge,MD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated to assisting peers in navigating programs and procedures.

Overview

6
6
years of professional experience

Work History

Customer Experience Team Lead

Conduent
11.2021 - Current
  • Competent in using email, chat, and phone platforms to provide exceptional customer support and system enhancement.
  • Conducted meetings with supervisors and agents to discuss outbound call strategies, evaluate progress, and make adjustments to the performance plan.
  • Partnered with the marketing team to present the most effective contact strategy for reaching customers in need of services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through active listening, proper knowledge and recommendation.

Lead Sales Associate

Sally Beauty
01.2020 - 10.2021
  • Surpassed daily sales goals by 4% by cross-selling a Product or Service and promoting additional product.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored sales team performance and provided constructive feedback.
  • Participated in store meetings and product training sessions to understand and sell items..

Student Mentor

Kean University
09.2017 - 11.2019
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
  • Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
  • Counseled students individually and in group sessions to help promote personal and educational motivation.
  • Implemented and coordinated school activities and events.

Education

Bachelor Of Science | Business Marketing -

Kean University
Union, NJ

Skills

  • Training and Development
  • Marketing Knowledge
  • Active listening
  • Project management
  • Empathy and understanding
  • Event planning
  • Customer Service
  • Critical thinking

Accomplishments


  • Developed materials in collaboration with three distinct divisions to assist new employees in comprehending the daily goals of a high volume call center.
  • Documented and resolved medical emergencies which led to approved eligibility as soon as possible.

Volunteer Leadership

  • Member of EOF Equal Opportunity Fund program at Kean University
  • Volunteered at the food drive in Elizabeth NJ
  • Student Mentor for EOF

Timeline

Customer Experience Team Lead

Conduent
11.2021 - Current

Lead Sales Associate

Sally Beauty
01.2020 - 10.2021

Student Mentor

Kean University
09.2017 - 11.2019

Bachelor Of Science | Business Marketing -

Kean University

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