Chantol Morgan
Cincinnati
Summary
Knowledgeable and dedicated team player with over 5 yrs of customer service with extensive experience in Retail, Tax Preparer, and Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Sales Associate
Tire Discounter's
12.2024 - 10.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Outback Steakhouse
04.2022 - 06.2022
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Associate Customer Service Representative
Floor & Decor
05.2021 - 07.2021
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cashier/Sales Associate
Bed Bath & Beyond
02.2020 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
Hospitality Associate
Buffalo Wild Wings
07.2019 - 01.2020
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Identified and resolved customer complaints concerning food or lodging.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Kitchen Prep Cook
Bob Evans Restaurants
10.2018 - 06.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Customer Service Representative
Speedway Gas Station
10.2018 - 01.2019
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Server
Waffle House
08.2017 - 09.2018
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Concession Stand Worker
Delaware North
06.2017 - 07.2017
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
Appliance Sales Associate
Sears Outlets
11.2016 - 01.2017
- Set up dynamic appliance displays to highlight product features and provide buyer information.
- Solved customer-identified problems with small and large appliances purchased in-store.
- Designed showroom arrangements to support consumer journey and provide positive shopping experience.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features, and customer space needs.
Technical Support Call Center Representative
Hire Dynamics
10.2016 - 11.2016
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Tax Preparer
Mobile Tax Solution LLC
12.2015 - 04.2016
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Fountain Operator
Steak N Shake
02.2013 - 06.2014
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Sales Associate
Fuddruckers
02.2011 - 07.2012
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Wheeler High School
Marietta, Georgia05.2010
Skills
- Computer proficiency
- Problem-solving skills
- Optimal storage organization
- Inventory tracking proficiency
- Order picking and processing
- Merchandise processing
- Order coordination
- Quality assurance
- Check processing
- Point-of-sale system
- Time management
- Multitasking and organization
Timeline
Sales Associate
Tire Discounter's
12.2024 - 10.2025
Server
Outback Steakhouse
04.2022 - 06.2022
Associate Customer Service Representative
Floor & Decor
05.2021 - 07.2021
Cashier/Sales Associate
Bed Bath & Beyond
02.2020 - 06.2020
Hospitality Associate
Buffalo Wild Wings
07.2019 - 01.2020
Kitchen Prep Cook
Bob Evans Restaurants
10.2018 - 06.2019
Customer Service Representative
Speedway Gas Station
10.2018 - 01.2019
Server
Waffle House
08.2017 - 09.2018
Concession Stand Worker
Delaware North
06.2017 - 07.2017
Appliance Sales Associate
Sears Outlets
11.2016 - 01.2017
Technical Support Call Center Representative
Hire Dynamics
10.2016 - 11.2016
Tax Preparer
Mobile Tax Solution LLC
12.2015 - 04.2016
Fountain Operator
Steak N Shake
02.2013 - 06.2014
Sales Associate
Fuddruckers
02.2011 - 07.2012
High School Diploma -
Wheeler High School