Chanton Nhim
Oakland,California
Summary
Proven sales expert with a track record of surpassing sales goals through upselling strategies and exceptional client relationship building, honed across roles at Ulta Cosmetics and Benefit Brow Bar. Skilled in guest services and teamwork, consistently enhancing customer loyalty and engagement. Achieved a significant increase in annual profits, demonstrating strong problem-solving and time management abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beauty Sales Associate
Ulta Cosmetics
Hayward, CA
12.2023 - Current
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
- Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Freelance Artist
Clinique Cosmetics
Walnut Creek, CA
06.2021 - 09.2022
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Participated in ongoing professional development opportunities related to the latest skincare advancements and industry innovations.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
- Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Utilized upselling techniques to promote additional products and increase sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Licensed Beauty Consultant
CVS Pharmacy
Walnut Creek, CA
09.2022 - 09.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Provided personalized skincare recommendations to specifically target top concerns.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Key Holder Supervisor
Aveda Experience Center
Berkeley, CA
02.2017 - 06.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Successfully drove new product lines to increase annual profits by Number%.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Beauty Consultant Sales Representative
Benefit Brow Bar
Pleasanton, CA
11.2014 - 02.2017
- Built strong relationships with clients, leading to repeat business and referrals.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Hosted successful in-store events to showcase new products and boost overall sales revenue.
- Improved workflow efficiency by assisting with training new hires in company policies, procedures, and best practices.
- Utilized upselling techniques effectively to maximize transaction value without compromising customer trust or satisfaction.
- Collaborated with team members to achieve collective sales targets and provide exceptional service.
- Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
- Ensured compliance with all safety protocols concerning cosmetics storage conditions.
- Handled customer complaints professionally, resolving issues promptly and fostering long-term loyalty.
- Promoted brand awareness through engaging social media posts showcasing various beauty products offered instore.
- Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
- Designed eye-catching merchandise displays that attracted attention from potential customers passing by the store.
- Contributed to high-level teamwork by collaborating on strategies for meeting monthly sales targets together as a group.
- Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
Education
Diploma - High Performance And Custom Engine Technology
Berkeley High School
Berkeley, CA06.2022
Licensed Cosmetologist State Board - Cosmetology Education
Marinello School of Beauty - Burbank
Burbank, CA06.2008
Skills
- Upselling strategies
- Client Relationship Building
- Guest Services
- Customer loyalty
- Product Demonstration
- Asset Protection
- Haircare Knowledge
- Teamwork
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Customer Assistance
- Money Handling
- Cash Handling
- Customer Engagement
- Relationship Building
- Flexible Schedule
- Cash Register Operation
- Store Opening and Closing
- Retail Sales
- Product Knowledge
- Stocking and Receiving
- Conflict Resolution
- Professional Appearance
- Stock replenishment
- Retail Store Operations
- Customer Needs Assessment
- POS system operations
- Store maintenance
- Fluent in Language
- Sales expertise
- POS System Operation
- Suggestive Selling
- Merchandise Display
- Sales Goals Attainment
- Product Promotions
- Independent judgement
- Point of sale operation
- Promotional Events
- Product Recommendations
- Brand representation
- Product Demonstrations
- Sales trends
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Team Leadership
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
- Goal-Driven
- Organization
- Inventory and Stocking
- Store Organization
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Building Customer Loyalty
- Sales floor organization
- Documentation And Reporting
- Product and Service Sales
- Ability to Lift 40 pounds
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Receives numerous of achievements certificates and rewards for best in performance and exceeding goals in all jobs that I have previously worked at
- Certificate studex ears piercing
Certification
Studex ears piercing
Languages
Cambodian
Native or Bilingual
English
Full Professional
Timeline
Beauty Sales Associate
Ulta Cosmetics
12.2023 - Current
Licensed Beauty Consultant
CVS Pharmacy
09.2022 - 09.2023
Freelance Artist
Clinique Cosmetics
06.2021 - 09.2022
Key Holder Supervisor
Aveda Experience Center
02.2017 - 06.2021
Beauty Consultant Sales Representative
Benefit Brow Bar
11.2014 - 02.2017
Diploma - High Performance And Custom Engine Technology
Berkeley High School
Licensed Cosmetologist State Board - Cosmetology Education
Marinello School of Beauty - Burbank