Chantrea Jenkins
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking individual with customer service, multitasking, and time management abilities. Devoted to providing every customer with a positive and memorable experience. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to develop abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
OPD fulfillment
Walmart
01.2023 - Current
- Managed daily operations to ensure efficient processing of orders in the outpatient department.
- Analyzed fulfillment data to identify trends and recommend improvements for operational efficiency.
- Monitored key performance indicators, reporting insights to enhance fulfillment team effectiveness.
- Increased team productivity through effective communication and motivation strategies.
- Designed training programs that improved staff skills in order processing and customer service.
- Trained new staff on best practices in order fulfillment and customer service.
- Responded promptly to patient inquiries regarding order status and fulfillment timelines.
- Managed returns and exchanges efficiently to maintain patient satisfaction levels.
- Established customer feedback mechanisms to inform improvements in service delivery.
Customer Service
Home Depot
- Delivered exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Cultivated strong customer relationships to boost satisfaction and foster loyalty.
- Developed and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Handled challenging customer interactions with empathy and professionalism, preserving a positive company image.
- Contributed to development of customer service policies that improved overall service quality.
- Monitored service metrics to ensure team performance aligned with company objectives.
- Participated in customer satisfaction surveys to assess service quality and identify areas for improvement.
Customer service office staff
Publix Super Markets
- Created and revised training materials for customer service team, aligning with company policies and enhancing team effectiveness.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Responded to customer inquiries and resolved concerns to enhance satisfaction.
- Assessed customer needs with products and services, helped customer locate and select appropriate merchandise throughout store.
- Trained new team members on cash register operation, stock procedures, and customer service best practices, facilitating smoother onboarding.
- Developed knowledge base for customer service representatives, improving information access and response times.
- Participated in continuous learning opportunities, staying updated on industry trends and customer service best practices.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Education
High School Diploma -
Keys Gate Charter Highschool
MiamiSkills
- Order fulfillment
- Inventory management
- Order management
- CRM software
- Customer support
- Customer Satisfaction
- Customer Retention
- Attention to Detail
- Time Management
- Team collaboration
- Problem-solving techniques
- Conflict Resolution
- Listening skills
- Communication
- Professionalism
- Team collaboration
- Problem-solving techniques
Languages
- Spanish
- English, Native
- Spanish, Intermediate
Timeline
OPD fulfillment
Walmart
01.2023 - Current
Customer Service
Home Depot
Customer service office staff
Publix Super Markets
High School Diploma -
Keys Gate Charter Highschool