Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantrease Spratling

Summary

Accomplished professional with a proven track record at Allstate, adept in customer service and problem-solving abilities. Expert in CRM software and conflict resolution, I've significantly enhanced customer loyalty and operational efficiency. Leveraging critical thinking and Microsoft Office Suite proficiency, I excel in driving positive outcomes and fostering strong customer relationships.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Allstate
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Machine Setup Technician

Interface
03.2019 - Current
  • Supported continuous improvement initiatives by actively participating in process reviews and suggesting enhancements where applicable.
  • Contributed to a safer work environment by strictly adhering to safety protocols and promoting workplace best practices.
  • Achieved faster changeovers by effectively managing tools, fixtures, and materials required for machine setup processes.
  • Leveraged strong communication skills to effectively coordinate with other departments regarding scheduling and maintenance needs.
  • Developed expertise in multiple machines within the facility, enhancing versatility as a technician and fostering greater collaboration among team members.
  • Reduced downtime with swift identification and resolution of technical issues in machinery setup.
  • Monitored machine operations to detect malfunctions and report or resolve problems.
  • Removed jammed materials from machines and readjusted components as necessary to resume operations.

Account Resolution Specialist

Conifer Healthcare
08.2016 - 09.2024
  • Conducted thorough research on complex cases to provide accurate information and facilitate informed decisionmaking.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
  • Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
  • Improved account reconciliation accuracy by implementing new tracking systems and tools.
  • Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
  • Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
  • Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

Valley High School
Valley, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Account Management
  • Medical terminology knowledge
  • CRM Software

Timeline

Machine Setup Technician

Interface
03.2019 - Current

Account Resolution Specialist

Conifer Healthcare
08.2016 - 09.2024

Customer Service Representative

Allstate

Valley High School

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Chantrease Spratling