Chantrell Martin

• Explains loss coverages, limits, deductibles, advises when policy max will be reached and provides next steps in the settlement process
• Reviews estimates, photos, jurisdictional and threshold requirements, evaluates for repairability and negotiates settlement of totaled vehicles in compliance with multiple state and company guidelines.
• Minimizes client exposure through prompt adherence to policy and industry guidelines for salvage and rental expenses.
• Assists Salvage Unit in obtaining and processing of documentation to ensure timely sale of salvage.
• Reviews state specifications, interprets and applies requirements.
• Reviews claim documentation, makes approval/denial decisions and determines if written estimate is justified.
• Utilizes Xactware Content Collaboration for personal property claims.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Verified insurance claims and determined fair amount for settlement.
• Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.

• Audit repayment plans to verify are entered correctly on the letter in MSP, forward repayment letter to borrower via mail or fax.

• Process reinstatement agreements for borrowers who qualify for repayment plans.

• Approve repayment sent to Chase Under Writing Department.

• Support the Mortgage Banking default line business.

• Completed various processes and control reports, ensure accuracy of coding

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Researched records, updated customer accounts, responded to telephone and walk-in inquiries answered incoming phone calls, receptionist.

• Conducted background checks on requested individual by officers on a daily.

• Checked Warrant status on individual, input information in local and state database.

• Planned and coordinated logistics and materials for board and committee meeting and staff events