Chantrell mutin
New Orleans,LA
Summary
Career Objectives To obtain a rewarding and challenging position in using my Administrative and Clinical skills.
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Patient Acccess Supervisor
Children's Hospital
New Orleans, la
Dec.2023 - Current
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
- Collaborated with cross-functional teams to address challenges related to patient access operations, fostering an environment of continuous improvement and innovation.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials by [Number]%.
- Developed targeted recruitment strategies that attracted top talent in the Patient Access field, contributing to a high-performing team.
Patient Access Representative Team Lead
Children’s
New Orleans , La
01.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Trained new hires to perform cross-training exercises with experienced workers.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Dental Assistant
Dumas Family Dentistry
New Orleans , LA
02.2017 - 04.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images by Action for review by dentist.
Flex Representative
Hertz Corporation
New Orleans , LA
05.2012 - 08.2016
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Cashier
Panera Bread
Metairie, LA
11.2010 - 07.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Education
General Studies
Delgado Community college
New Orleans High School Diploma - undefined
Thurgood Marshall High School
Dental Assistant
Untiech Academy
Metairie, LA05.2018
Skills
- Computer Skills
- Office Skills
- Telephone Skills:
- Communication Skills: Highly skilled in greeting employees and visitors, Excellence
- Insurance Information Collection
- Gathering Information From Patients
- Multitasking and Organization
- Team Leadership
- Insurance Company Knowledge
- Customer Service
- Communicating to Patients and Families
- Registration
- Insurance Authorizations
Accomplishments
- Supervised team of 10 staff members.
Timeline
Patient Acccess Supervisor
Children's Hospital
Dec.2023 - Current
Patient Access Representative Team Lead
Children’s
01.2019 - Current
Dental Assistant
Dumas Family Dentistry
02.2017 - 04.2019
Flex Representative
Hertz Corporation
05.2012 - 08.2016
Cashier
Panera Bread
11.2010 - 07.2011
General Studies
Delgado Community college
High School Diploma - undefined
Thurgood Marshall High School
Dental Assistant
Untiech Academy
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