Chantrell Winfield
Chicago
Summary
Adept in customer relationship management and proficient with Adobe Creative Suite, I significantly enhanced print job efficiency and quality at FedEx Office Print and Ship Center. My adaptability and goal-setting prowess led to streamlined operations across multiple roles, consistently exceeding employer expectations while fostering positive customer experiences. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Professional Benefits Advisor with proven ability to evaluate and optimize employee benefits programs. Adept at fostering team collaboration and navigating dynamic environments to achieve results. Expertise in benefits administration, regulatory compliance, and employee communication, with strong focus on delivering impactful solutions. Reliable and adaptable, ensuring seamless integration with organizational needs and goals.
Overview
7
7
years of professional experience
Work History
Benefits Advisor
OneDigital
02.2025 - Current
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Assessed the effectiveness of current benefit offerings through regular employee surveys, using feedback to inform future program enhancements.
- Coordinated with legal counsel to navigate complex benefits regulations, ensuring all offerings were fully compliant and up to date.
- Improved benefits enrollment process with streamlined online systems, reducing paperwork and increasing participation rates.
SALES MANAGER’S ASSISTANT
Fedex Office Print and Ship Center
06.2022 - Current
- Demonstrated knowledge of paper stocks, finishing techniques, and other variables impacting print jobs.
- Utilized software programs such as Adobe Acrobat, Photoshop, InDesign, and Illustrator.
- Assisted in training new staff members with using printing machinery.
- Inspected printed material for quality assurance purposes prior to delivery and shipment deadlines.
- Developed proficiency in operation of large format inkjet and laser printers.
- Managed inventory levels of supplies necessary for successful completion of each job run.
- Examined job orders to determine quantities to be printed, stock specifications, colors, and special printing instructions.
- Maintained time and production records.
HOTEL SPECIALIST
PetSmart
07.2021 - 04.2022
- Organized efficient check-in and check-out processes for guests staying at the hotel.
- Conducted performance reviews for staff members in accordance with company guidelines.
- Ensured compliance with all local health codes regarding sanitation practices.
- Facilitated daily operations including housekeeping, maintenance, and food and beverage services.
SALES ASSOCIATE
Van’s
11.2020 - 06.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Tagged new merchandise for sale and updated signs.
- Encouraged customers to make additional purchases and suggested relevant items.
CUSTOMER SERVICE SPECIALIST
Kohl’s
01.2019 - 10.2020
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted with mentoring new employees during and after training.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
DANCE INSTRUCTOR
John T. McCutcheon Elementary School
01.2018 - 01.2019
- Established positive relationships with students by encouraging them to practice, strive for excellence, and reach their full potential in dancing.
- Evaluated student performances in order to identify areas requiring improvement or further instruction.
- Communicated regularly with parents about their child's progress in dance classes via email or phone calls.
- Utilized creative choreography techniques to create innovative dances for performances.
PART-TIME ADMIN
Joffrey Ballet
01.2018 - 03.2018
- Demonstrated ability to lead and motivate staff in a team environment.
- Engaged in problem solving techniques when addressing complex situations or conflicts.
- Ensured effective utilization of resources while maintaining high standards of care.
Education
High School Diploma -
Nicholas Senn High School
06.2021
Skills
- Self-motivation
- Customer relationship management
- Product knowledge
- Time management
- Goal setting
- Adaptability
- Benefits analysis
- Data Entry
Licensed Insurance Agent
Licensed to sell and discuss Insurance in multiple states.
Timeline
Benefits Advisor
OneDigital
02.2025 - Current
SALES MANAGER’S ASSISTANT
Fedex Office Print and Ship Center
06.2022 - Current
HOTEL SPECIALIST
PetSmart
07.2021 - 04.2022
SALES ASSOCIATE
Van’s
11.2020 - 06.2021
CUSTOMER SERVICE SPECIALIST
Kohl’s
01.2019 - 10.2020
DANCE INSTRUCTOR
John T. McCutcheon Elementary School
01.2018 - 01.2019
PART-TIME ADMIN
Joffrey Ballet
01.2018 - 03.2018
High School Diploma -
Nicholas Senn High School
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