Chantriss King

• Answer questions and addresses, resolved, or escalated issues to management personnel to satisfy customers.
• Train all newly hired Police Information Clerks
• Sort receives, and distributes mail correspondence between departments and personal.
• Create employee availability monthly schedules,
• Compiles information from files and research to satisfy information requests.
• Collect and distribute messages to team members and managers to support open communication and high customer service.
• Routes incoming mail and messages to relevant personnel without delay.
• Operate several Multi- Microsoft programs, including Excel, Kronos, SharePoint, Word, Outlook, E Portal, Tele Staff
• Organized, maintained and updated information in computer databases.
• Operate multi-line telephone system to answer and direct calls.
• Handle assignments independently with good judgement and critical thinking skills.
• Complete all relevant work of Police Information Clerk
• Highly confidentiality

Ability to communicate with officers via (MDT) Mobile Data Terminal
- Produced Several Special Computer Applications
- Obtain complete criminal history for investigations
- Maintain Order of Protections from City/Family/Supreme courts
- Maintain all log counts at the end of the shift and for the month
- Additional NYSPIN duties: Complete Special Applications; Redirect
messages, OTST (to find contact information of other agencies),

-Confirm validity of Active Warrants
- Generate court docket
- Update/Convert new folders from old ones; change to new number in computer and enter in index card file
- Maintain a tow log for all vehicles towed from private property
- Enter all missing persons extenuating or non-extenuating ages 0-21, and 22-25 if college students; extenuating adults any age
- Maintain and update current wanted board; contact appropriate
investigator/agency when subject is picked up
- Scan all bail receipts into the criminal booking and call the jail to notify of a bail paid.
- Enter and maintains information for officers to get on plane for
investigations and arrests in other States