Chanttal Chavez
San Luis,AZ
Summary
Friendly and motivated customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and service software tools. Able to maintain composure under pressure and provide personal customer service.
Overview
8
8
years of professional experience
Work History
Service Dispatcher
Flesher's Refrigeration
08.2017 - 08.2019
- Answered phone calls, researched and resolved customers issue promptly.
- Managed emails from insurance companies.
- Scheduled and organized technicians daily routes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments to provide proof of transaction.
Accounting and Customer Service Support (Seasonal)
RL Jones Insurance Services
08.2015 - 11.2015
- Assisted with data entry and administrative support tasks.
- Filed accurate and complete documentation of customers insurance policies to facilitate accounting and filing functions.
- Assisted customers via phone call, answered inquiries regarding customers insurance policies.
- Operated various types of computer and office equipment.
Quality Assurance Representative
Advanced Call Center Technologies LLC
11.2011 - 07.2014
- Promoted to Quality Assurance within 4 months due to high performance.
- Monitored and scored calls utilizing company-defined quality monitoring standards.
- Provided ongoing feedback to management and call representatives to foster improvement.
- Coached agents weekly, shared individual performance data, and set goals.
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
Customer Service Representative
Advanced Call Center Technologies LLC
05.2011 - 09.2011
- Answered high volume of calls daily with friendly greeting and positive attitude.
- Identified customers needs, clarified information and researched issue to provide solution.
- Used multiple programs simultaneously to retrieve and review customers accounts and make proper changes.
- Actively listened to customers problem, asked probing questions, demonstrated empathy and understanding, and handled concerns in timely manner.
- Resolved customers billing and product inquiries, completed account changes, and processed debit and credit card payments.
Education
Bachelor of Science - Human Services And Family Studies
University of Arizona
Online - Yuma, AZ Campus05.2019
Associate of Applied Science - Administration of Justice
Arizona Western College
Yuma, AZ05.2017
Skills
- Communication and active listening
- Bilingual: fluent in English and Spanish
- Time management
- Problem solving and critical thinking
- Software proficiency
- Organization
Timeline
Service Dispatcher
Flesher's Refrigeration
08.2017 - 08.2019
Accounting and Customer Service Support (Seasonal)
RL Jones Insurance Services
08.2015 - 11.2015
Quality Assurance Representative
Advanced Call Center Technologies LLC
11.2011 - 07.2014
Customer Service Representative
Advanced Call Center Technologies LLC
05.2011 - 09.2011
Bachelor of Science - Human Services And Family Studies
University of Arizona
Associate of Applied Science - Administration of Justice
Arizona Western College
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