Chanttal Chavez
San Luis,AZ
Summary
Motivated and reliable professional with a strong background in customer service and administrative support. Skilled in handling sensitive information, resolving inquiries with professionalism, and maintaining accurate records. Quick to learn new systems and procedures, with a strong attention to detail, and a commitment to confidentiality. Eager to apply strong communication and organizational skills in a payroll or office support role within a business administrative setting.
Overview
14
14
years of professional experience
Work History
Department Secretary/Receptionist
Gadsden Elementary School District 32
San Luis, Arizona
08.2025 - Current
- Answer telephone promptly and direct calls to appropriate personnel.
- Greet visitors in a professional manner and provide assistance when necessary.
- Organize files, scan documents, and maintain a neatly arranged reception area.
- Create spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
- Process purchase orders for supplies and services to support district operations.
- Maintain inventory of office equipment and supplies to ensure adequate stock levels.
Triage Customer Service Representative
Department of Economic Security
Somerton, Arizona
03.2024 - 08.2025
- Assisted clients by phone in an inbound call center setting while reviewing and entering information in various computer systems.
- Gathered information and analyzed agency policies and procedures to resolve complex customer issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Service Dispatcher
Flesher's Refrigeration
Work From Home
08.2017 - 08.2019
- Answered phone calls, researched and resolved customers issue promptly.
- Managed emails from insurance companies.
- Scheduled and organized technicians daily routes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments to provide proof of transaction.
Accounting and Customer Service Support (Seasonal)
RL Jones Insurance Services
San Luis, AZ
08.2015 - 11.2015
- Assisted with data entry and administrative support tasks.
- Filed accurate and complete documentation of customers insurance policies to facilitate accounting and filing functions.
- Assisted customers via phone call, answered inquiries regarding customers insurance policies.
- Operated various types of computer and office equipment.
Quality Assurance Representative
Advanced Call Center Technologies LLC
San Luis, AZ
11.2011 - 07.2014
- Promoted to Quality Assurance within 4 months due to high performance.
- Monitored and scored calls utilizing company-defined quality monitoring standards.
- Provided ongoing feedback to management and call representatives to foster improvement.
- Coached agents weekly, shared individual performance data, and set goals.
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
Education
Bachelor of Science - Human Services And Family Studies
University of Arizona
Yuma, AZ05.2019
Associate of Applied Science - Administration of Justice
Arizona Western College
Yuma, AZ05.2017
Skills
- Communication
- Attention to detail
- Time management
- Problem solving and critical thinking
- Collaboration
- Organization
Timeline
Department Secretary/Receptionist
Gadsden Elementary School District 32
08.2025 - Current
Triage Customer Service Representative
Department of Economic Security
03.2024 - 08.2025
Service Dispatcher
Flesher's Refrigeration
08.2017 - 08.2019
Accounting and Customer Service Support (Seasonal)
RL Jones Insurance Services
08.2015 - 11.2015
Quality Assurance Representative
Advanced Call Center Technologies LLC
11.2011 - 07.2014
Bachelor of Science - Human Services And Family Studies
University of Arizona
Associate of Applied Science - Administration of Justice
Arizona Western College
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