Chantylle Burns
Winters,TX
Summary
Hardworking and focused Administrative Assistant offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Elementary School Secretary
Winters ISD
12.2021 - Current
- Greeted visitors and answered incoming calls in an professional manner
- Ensured that all visitors signed in upon entering the building per safety regulations
- Performed general clerical duties such as filing documents, photocopying materials
- Prepared purchase orders for school supplies and equipment
- Provided administrative support to the principal by typing letters, memos, reports
- Composed correspondence on behalf of the principal or other administrators when requested
- Handled confidential information regarding students carefully and with discretion.
- Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
Bookkeeper/Office Manager
Polston Trucking LLC
09.2013 - 12.2022
- Performed basic accounting, payroll and bookkeeping services to manage business operations
- Generated invoices for clients and tracked payments received from customers.
Paraprofessional
Winter ISD
08.2021 - 12.2021
- Assisted teachers with planning and preparing lessons for students
- Provided guidance to students in a classroom setting.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Substitute Teacher
Winters ISD
08.2019 - 06.2021
- Provided instruction and guidance to students in the absence of a regular teacher
- Encouraged positive behavior among students through effective communication techniques
- Supported special needs students by providing individual instruction as needed.
Customer Advocate II
Blue Cross Blue Shield of IL, MT, NM, OK & TX
07.2016 - 04.2019
- Provided customer support through phone, email and chat channels
- Researched customer inquiries to ensure accurate resolution of their issues
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Assistant General Manager (AGM)
Golden Chick
01.2015 - 01.2016
- Managed daily operations of store, including scheduling and supervising staff
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Ensured that customer service standards were met or exceeded at all times
- Monitored inventory levels and placed orders for new stock as needed.
Team Member
Budget
03.2014 - 11.2014
- Greeted customers, answered their questions and provided information about car rental services
- Processed customer reservations and payments
- Maintained records of vehicle availability, condition, maintenance and repair history
- Organized paperwork related to rentals, returns and repairs.
Assistant General Manager
Taco Bell
12.2007 - 11.2012
- Managed daily operations of the store, including scheduling, training and supervising staff
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Supported staff members on proper procedures and policies
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Education
High school diploma -
Abilene High School
Abilene, TX05.2010
Skills
- Bookkeeping
- Appointment scheduling (4 years)
- Filing systems
- Calendar Management
- Phone Etiquette
- Maintaining confidentiality
- Document Management
- Administrative Support
- Customer service
- Organizational skills
- Communication skills
- Front desk
- Administrative experience
- Computer skills
Certification
Certified Notary Public
Assessments
- Filing & organization, Proficient, 03/01/24
- Customer service, Proficient, 03/01/24
- Administrative assistant/receptionist, Proficient, 03/01/24
Timeline
Elementary School Secretary
Winters ISD
12.2021 - Current
Paraprofessional
Winter ISD
08.2021 - 12.2021
Substitute Teacher
Winters ISD
08.2019 - 06.2021
Customer Advocate II
Blue Cross Blue Shield of IL, MT, NM, OK & TX
07.2016 - 04.2019
Assistant General Manager (AGM)
Golden Chick
01.2015 - 01.2016
Team Member
Budget
03.2014 - 11.2014
Bookkeeper/Office Manager
Polston Trucking LLC
09.2013 - 12.2022
Assistant General Manager
Taco Bell
12.2007 - 11.2012
High school diploma -
Abilene High School
Certified Notary Public
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