Chanyal Neal
Charlotte,NC
Summary
Experienced healthcare professional with a proven track record in diverse healthcare settings. Provides exceptional patient care, supports healthcare staff, and ensures client well-being. Known for reliability and effective collaboration with teams. Dedication to achieving positive outcomes and adapting to changing needs. Valuable asset in the healthcare industry. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Utilization Management Intake
Toney Health Care
10.2023 - 11.2025
- Ensured regulatory compliance by staying updated on industry guidelines and applying them to daily tasks and assessments.
- Streamlined communication process between nursing staff and case managers, reducing any delays in patient care plans.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Contributed to departmental success by consistently meeting or exceeding performance metrics such as accuracy, productivity, and quality standards.
Environmental Services Coordinator
Tampa General Hospital
08.2022 - 10.2023
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Infusion Coordinator
Sage Infusion
01.2022 - 03.2023
- Ensured compliance with safety protocols, contributing to a safe environment for both staff and patients during the infusion process.
- Maintained accurate records of patient treatments, documenting all pertinent information for future reference.
- Conducted regular audits of infusion supplies inventory, minimizing waste and maintaining adequate stock levels for uninterrupted service delivery.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Patient Service Representative
Health Healthmap Solutions
06.2018 - 03.2021
- Maintained comprehensive documentation of patient interactions and care coordination activities in electronic health records.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
Prior Authorization Specialist
CareCentrix
05.2016 - 04.2018
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Education
Bachelor's degree - Healthcare Administration
University of North Carolina At Charlotte
Certification - Medication Technician
Elite Medical Academy
Largo, FL01.2024
Certification - Certified Nursing Assistant
Elite Medical Academy
Largo, FL01.2024
Certificate - Medical Coder And Biller
Piedmont Community College
Roxboro, NCSkills
- Supportive interpersonal skills
- Cross-functional teamwork
- Client support
- Analytical problem-solving
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Critical thinking
- Problem resolution
Certification
- CPR Certification
- BLS Certification
- Certified Medication Technician
- CNA
Timeline
Utilization Management Intake
Toney Health Care
10.2023 - 11.2025
Environmental Services Coordinator
Tampa General Hospital
08.2022 - 10.2023
Infusion Coordinator
Sage Infusion
01.2022 - 03.2023
Patient Service Representative
Health Healthmap Solutions
06.2018 - 03.2021
Prior Authorization Specialist
CareCentrix
05.2016 - 04.2018
Certification - Medication Technician
Elite Medical Academy
Certification - Certified Nursing Assistant
Elite Medical Academy
Bachelor's degree - Healthcare Administration
University of North Carolina At Charlotte
Certificate - Medical Coder And Biller
Piedmont Community College