Cha"Nyra Venible
New Orleans,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Accounts Payable Clerk
Bourbon Orleans Hotel
New Orleans, LA
04.2024 - Current
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Ensured proper authorization for all purchases made by the organization.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Coded invoices and other records to maintain organized and accurate records.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payrolls.
Front Desk Agent
Bourbon Orleans Hotel
New Orleans, LA
04.2023 - 04.2024
- Transmitted and received messages using telephones or telephone switchboards.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified customer credit to establish payment method for accommodations.
- Reviewed accounts and charges with guests during check out process.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted guests at check-in, providing information on various services within hotel.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Front Desk Guest Service Agent
Maison St. Charles
New Orleans, LA
07.2021 - 05.2024
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Responded to customer inquiries and complaints in a professional manner.
- Updated records for all guests staying at the hotel including contact details, number of nights stayed, special requests.
- Processed payments from customers using cash registers or computers.
- Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
- Provided concierge services such as making restaurant reservations or booking transportation for guests.
- Managed individual accounts for corporate clients including billing information and payment processing.
- Ensured that all front desk areas were adequately stocked with supplies at all times.
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Explained hotel policies clearly to customers prior to check-in and check-out.
- Resolved problems related to billing discrepancies between guests and hotels' accounts department.
Education
Allied Health
Nunez Community College
Chalmette, LA05-2024
High School Diploma -
Chalmette High School
Chalmette, LA05-2021
Skills
- Payment Processing
- Guest Complaint Resolution
- Organization And Recordkeeping
- Telephone Etiquette
- Check-In And Check-Out Procedures
- Invoice Processing
- General accounting
- Finance
- Accounts Payable
Timeline
Accounts Payable Clerk
Bourbon Orleans Hotel
04.2024 - Current
Front Desk Agent
Bourbon Orleans Hotel
04.2023 - 04.2024
Front Desk Guest Service Agent
Maison St. Charles
07.2021 - 05.2024
Allied Health
Nunez Community College
High School Diploma -
Chalmette High School
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