Chanze Henry-Williams
Southlake,TX
Summary
Proven track record of elevating customer service standards at Likewize, adept in complaint handling and Microsoft Office, showcasing strong multitasking abilities. Recognized for exceptional empathy and maintaining professionalism under pressure, significantly enhancing team cohesion and customer satisfaction. Excelled in roles demanding high-energy and effective communication, driving positive outcomes and repeat business.
Overview
11
11
years of professional experience
Work History
Corporate Customer Service Representative
Likewize
Southlake, TX
07.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a database of all escalated cases, ensuring accuracy of data entry and reporting.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted outbound calls to follow up on open cases or pending items.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Drafted standard operating procedures for resolution of escalations.
Waitress & Trainer
Saltgrass Steakhouse
Irving, TX
04.2024 - 12.2025
- Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.
- Encouraged cooperative atmosphere among colleagues.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Inbound Call Center Representative
Malboro
02.2020 - 07.2023
- Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
- Identified and escalated priority issues as needed.
- Processed payments through secure payment portals while ensuring accuracy of customer billing information entered into system.
- Established customer accounts and delivered updates on promotional giveaway events.
- Delivered accurate updates on order status for items purchased via membership coupons.
Waitress
Avoeatery
Dallas, TX
02.2020 - 07.2021
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Worked with kitchen staff to accommodate customer dietary restrictions and ensure meal accuracy.
Waitress
Joe’s Crab Shack
02.2015 - 10.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bryan Adams High School
Dallas, TX05-2014
Skills
- Complaint handling
- Hits three software
- Assertiveness
- Call center experience
- Escalation management
- Email management
- Empathy and patience
- Microsoft office expertise
- Prioritization
- Multitasking and organization
- Typing proficiency
- Script adherence
- High-energy attitude
- Energy and enthusiasm
- Food safety awareness
- Strong multitasking
- Effective customer upselling
Timeline
Corporate Customer Service Representative
Likewize
07.2024 - Current
Waitress & Trainer
Saltgrass Steakhouse
04.2024 - 12.2025
Inbound Call Center Representative
Malboro
02.2020 - 07.2023
Waitress
Avoeatery
02.2020 - 07.2021
Waitress
Joe’s Crab Shack
02.2015 - 10.2018
Bryan Adams High School
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