Chanze Henry-Williams
Customer Service
Dallas,TX
Summary
Dynamic and results-oriented professional with a proven track record at Saltgrass Steakhouse, excelling in high-pressure environments through exceptional customer service and strong multitasking abilities. Skilled in both verbal and written communication and problem-solving, I significantly enhanced customer satisfaction and repeat business. Recognized for outstanding team collaboration and training skills, I consistently exceeded service quality standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Saltgrass Steakhouse
04.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Call-center-representative
Malboro
02.2020 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Streamlined the sales process by utilizing available technology tools for order tracking, reporting, and communication.
Call Center Representative
Telepeformance
03.2016 - 02.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Waitress
Joe’s Crab Shack
02.2015 - 10.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bryan Adams High School
Dallas, TX2014
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Problem-solving skills
- Customer Support
- Data Entry
- Resolving issues
- Inbound phone calls
- Verbal and written communication
Certification
Food Handlers
TABC
Timeline
Waitress
Saltgrass Steakhouse
04.2022 - Current
Call-center-representative
Malboro
02.2020 - 07.2023
Call Center Representative
Telepeformance
03.2016 - 02.2019
Waitress
Joe’s Crab Shack
02.2015 - 10.2018
Bryan Adams High School
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