Summary
Overview
Work History
Education
Skills
Timeline
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Chao Wang

San Antonio

Summary

Experienced with HVAC systems installation, maintenance, and repair. Uses diagnostic tools and problem-solving skills to enhance system performance and customer satisfaction. Knowledge of industry standards and best practices ensures reliable and efficient service delivery.

Overview

10
10
years of professional experience

Work History

Uber Driver

Uber
11.2024 - Current
  • Navigated city routes efficiently, ensuring timely pickups and drop-offs for diverse passenger needs.
  • Provided exceptional customer service, enhancing rider experience through effective communication and assistance.
  • Monitored vehicle performance and maintenance schedules, ensuring compliance with safety standards and regulations.
  • Utilized GPS technology to optimize driving routes, reducing travel time while maximizing ride opportunities.
  • Developed relationships with frequent riders, fostering loyalty through personalized experiences and responsive support.
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Remained calm and poised in emergent situations.

Armed Security Guard

U.S. Army National Guard
09.2022 - 07.2024
  • Monitored premises to deter and prevent unauthorized access and criminal activity.
  • Conducted regular patrols to ensure safety and security of property and personnel.
  • Responded promptly to alarms and incidents, ensuring swift resolution of security breaches.
  • Collaborated with law enforcement for incident reporting and investigation follow-ups.
  • Maintained accurate logs of daily activities, incidents, and observations for record-keeping purposes.
  • Reviewed surveillance footage to identify potential security threats or incidents for further action.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Built positive relationships with clients, fostering trust in the effectiveness of provided security services.
  • Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Utilities equipment repairer

U.S. Army Active Duty
10.2017 - 10.2020
  • Troubleshoot and diagnose procedures to assess malfunctions and plan repairs.
  • Replace worn and defective components to maintain optimal performance.
  • Correctly install electrical equipment, units, and systems based careful review of technical documentations.
  • Diagnosed and repaired utility equipment, ensuring optimal functionality in various operational environments.
  • Conducted routine inspections and preventive maintenance on mechanical systems to enhance reliability and performance.
  • Implemented inventory management strategies for spare parts, ensuring availability when needed for repair work.
  • Completed documentation of work completed and filed in permanent records.

Machine operator

The L.S. Starrett company
06.2015 - 03.2017
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Documented daily production data and submitted accurate, timely logs to management up to date on activities.
  • Performed minor machine maintenance, including oiling parts and cleaning components.
  • Operated precision measuring instruments to ensure product quality and compliance with specifications.
  • Monitored machine performance, identifying and resolving issues to maintain production efficiency.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Education

HVAC Technology Program -

Western Technical College
El Paso, TX
09.2022

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U.S. Army Ordnance School
Fort Lee, VA

High school diploma - Machine Technology

Montachusett Regional Vocational Technical School
Fitchburg, MA
05.2015

Skills

  • HVAC maintenance
  • Parts management
  • Troubleshooting skills
  • Administrative support
  • Machining and production standards
  • Machinery operations
  • Customer service
  • Schedule management
  • Customer engagement
  • Passenger transportation
  • Emergency response
  • Multitasking and organization
  • Strong working relationships

Timeline

Uber Driver

Uber
11.2024 - Current

Armed Security Guard

U.S. Army National Guard
09.2022 - 07.2024

Utilities equipment repairer

U.S. Army Active Duty
10.2017 - 10.2020

Machine operator

The L.S. Starrett company
06.2015 - 03.2017

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U.S. Army Ordnance School

High school diploma - Machine Technology

Montachusett Regional Vocational Technical School

HVAC Technology Program -

Western Technical College
Chao Wang