TRAVIS XU
San Lorenzo
Summary
A dedicated and technically proficient professional seeking a position in Information Technology to utilize my expertise in network design, system administration, and troubleshooting. Eager to contribute to optimizing network performance, ensuring system security, and supporting seamless communication in a forward-thinking organization. Committed to staying updated with emerging technologies to drive continuous improvement and support organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cybersecurity / IT Support
Oakland Department of Industrial Relations, Information Services
06.2025 - Current
- Administered Active Directory, ServiceNow, and GlobalProtect VPN for user account management and remote support
- Performed BIOS updates, managed firewall configurations, and conducted threat analysis to ensure system integrity
- Delivered IT helpdesk support, including hardware/software troubleshooting and system maintenance
- Assisted in onboarding by setting up new hire workstations and configuring user accounts
- Monitored system performance and recommended enhancements to optimize resource utilization
- Utilized PowerShell scripts for automation of routine administrative tasks.
Systems Support / Front Desk Manager
Calphin Swim Academy
12.2024 - Current
- Maintain and troubleshoot school management system (iClassPro)
- Oversee student registration, class scheduling, and payment processing for over 1,000 active clients.
- Supervise front desk staff, including hiring, training, scheduling, and performance management.
- Conduct monthly audits to maintain 100% accuracy of student rosters, billing, and attendance data
- Ensure prompt, friendly, and professional service to all visitors, students, and parents.
- Handle complex customer inquiries, feedback, or concerns with care and professionalism.
- Oversee class registration, attendance tracking, and scheduling changes.
Education
Bachelor of Science - Computer Network Systems Management, Minor in Business
San Jose State University
San Jose, CA08.2024
Skills
- Active Directory Management
- VPN Configuration
- Firewall Troubleshooting
- ServiceNow Ticketing System
- BIOS Updates and System Maintenance
- Troubleshooting
- Threat Analysis and Security Monitoring
- TCP/IP Protocols
- Routing Protocols (eg, OSPF, BGP)
- Network Configuration & Management
- Fluent in Mandarin, Cantonese, and English
Certification
- CCNA7: Enterprise Networking, Security, and Automation
- IoT Fundamentals: IoT Security
- IoT Fundamentals: Connecting Things
Timeline
Cybersecurity / IT Support
Oakland Department of Industrial Relations, Information Services
06.2025 - Current
Systems Support / Front Desk Manager
Calphin Swim Academy
12.2024 - Current
Bachelor of Science - Computer Network Systems Management, Minor in Business
San Jose State University
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