Chaparrel Hilliard
Gray Court,SC
Summary
Detail-oriented Permit Technician with over 10 years of experience providing dedicated clerical assistance in and around the construction industry. Offering strong skills in case file management, scheduling and assistance with complex building permits and construction documentation. Organized to handle a high-intensity workload.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Permit Supervisor
City Of Greer
09.2019 - Current
- Streamlined permit application process by implementing efficient systems and procedures. Navigated record breaking years of growth in City while maintaining high level of customer service.
- Improved turnaround times for permit approvals with effective communication and coordination between departments. Resulting in reducing turn around time for permits to 3-5 days,.
- Reduced errors in permit submissions by creating user-friendly templates and guides for applicants, Contributing to faster responses that are more consistent.
- Managed relationships with key stakeholders, ensuring timely resolution of issues and permit issuance.
- Ensured compliance with local, state, and federal regulations through meticulous review of permit applications.
- Developed comprehensive training materials for new team members to ensure consistent service delivery.
- Increased customer satisfaction by providing prompt and accurate responses to inquiries regarding permits and licensing requirements.
- Collaborated with other departments to address complex permitting issues, resulting in more streamlined approach across organization.
- Analyzed trends in permit data to provide insights for management on potential areas for improvement or expansion.
- Implemented tracking system to monitor progress of permits through approval process, enabling better resource allocation and workload management.
- Organized regular team meetings to discuss updates on projects, share best practices, and maintain open channels of communication among staff members.
- Assisted applicants in understanding complex regulatory requirements while guiding them through each step of permitting process.
- Coordinated multi-agency reviews as necessary for large-scale projects requiring input from various governmental bodies before granting approvals.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on SC laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Special Inspection Tracking
KLC Consulting Engineers Inc.
10.2015 - 11.2018
- Responsible for creating tracking documents from Special Inspection reports and approved plans to track progress and record completeness for third party inspection agency to provide to AHJ (City of Richmond, CA)
- This process includes using Auto CAD and Microsoft Office suite along with Adobe Professional to produce completed document
- This required communicating effectively orally and in written form with client representatives and project management teams along with engineering companies, contractors and special inspectors
- Assisted in document control of inspection reports through document control process and disbursement to EOR and AHJ for each project
- Responsible for ensuring that inspectors in field and office have up to date approved documents by distributing drawing revisions and DCN’s (Design Change Notice) and keeping electronic files up to date
- Updating approved drawings with information from DCN’s (Design Change Notice) from EOR
Marketing & Transaction Coordinator
Sutter Street Investments
06.2012 - 07.2015
- Responsible for ensuring company is keeping up to date with current regulatory requirements for real estate transactions, researching acquisitions, nurturing agent network and assisting with property marketing
- Other duties included: Document Control, Maintain company website, Update listings on Multiple Listing Service, Creating expense reports, Keep calendar for each project
Skills
- Microsoft Office Suite
- Adobe Professional
- Auto CAD
- Regulatory knowledge
- Permit Application Preparation
- Construction Permitting
- Document Review
- Financial report analysis
- Problem-Solving
- Analytical Skills
- Proficient in Central Square; WebQA; SmartFusion
- City Code knowledge
Certification
- Licensed Permit Technician, ICC Certified - 4 years
- Licensed Zoning Inspector, ICC Certified - 3 Years
- Licensed Property Maintenance Inspector - 2 Years
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionCompany CultureTimeline
Permit Supervisor
City Of Greer
09.2019 - Current
Special Inspection Tracking
KLC Consulting Engineers Inc.
10.2015 - 11.2018
Marketing & Transaction Coordinator
Sutter Street Investments
06.2012 - 07.2015
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