Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHAPIE'L DUNSON

Hogansville,GA

Summary

A highly motivated self-starter with exceptional people skills, outgoing personality, and strong work ethic. Easily adaptable to new environments with no fear of change. A strongly confident and competent individual with great focus. A solution-oriented associate with an expertise in building long term relationships with customers to win repeat business. Use knowledge and experience in an environment conductive to growth with presence and direction, to build business on premises of team work, smart work and total communication. Focused business professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Professional Business Associate with 4 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a Human Resource position. Ready to help team achieve company goals.

Overview

12
years of professional experience

Work History

American Home Shield Corporation

Resolution Specialist
11.2017 - 01.2023

Job overview

  • Respond to complaints and praises via social media, BBB and Consumer Affairs
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices
  • Completed paperwork, recognizing discrepancies and promptly addres
  • Skilled at working independently and collaboratively in team environment

American Home Shield Corporation

Authorizer
11.2017 - 01.2023

Job overview

  • Interpreted home warranty plans and contract coverage.
  • Provide knowledge of technical expertise to other colleagues
  • Approving initial diagnosis of issues reported by customers
  • Authorized repair or replacement of systems or appliances covered by plans.
  • Negotiating pricing with contractors
  • Engaged with customers and delivered quality service.
  • De-escalated upset and frustrated customers.
  • Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily
  • Decreased hold times by 6%
  • Interpreted home warranty plans and contract coverage
  • Informed customers of non-covered claims and explained reason why
  • Engaged with customers and delivered quality service
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty

TJ Maxx, TJX Companies

Merchandise Coordinator
03.2015 - 10.2017

Job overview

  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Hired new merchandising employees and provided effective training.
  • Managed 13 employees increased sales by 10% decreased shrink by 30%
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing

Rue21

Assistant Store Manager
06.2011 - 03.2015

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Reported issues to higher management with great detail
  • Implemented innovative programs to increase employee loyalty and reduce turnover

Education

Colorado Technical University
Colorado Springs, CO

Associate of Science from Business Administration
07.2023

Skills

  • Technical Expertise
  • Active Listening
  • Quality Standards
  • Ethical Standards
  • Ability to Be Flexible
  • Creative Solutions
  • Strategic Planning
  • Reading Comprehension
  • Performance Goals
  • Clerical Support
  • Critical Thinking
  • Time Management
  • Service-Orientation

Timeline

Resolution Specialist

American Home Shield Corporation
11.2017 - 01.2023

Authorizer

American Home Shield Corporation
11.2017 - 01.2023

Merchandise Coordinator

TJ Maxx, TJX Companies
03.2015 - 10.2017

Assistant Store Manager

Rue21
06.2011 - 03.2015

Colorado Technical University

Associate of Science from Business Administration
CHAPIE'L DUNSON