Chapmann WONG
Hong Kong
Summary
Offering solid foundation in data analysis and passion for leveraging insights to drive sales strategies. Contributes ability to quickly learn and apply new analytical tools and techniques required for effective sales performance. Ready to use and develop skills in Excel and Power BI.
Overview
8
8
years of professional experience
Work History
Revenue & Sales Analyst
Four Seasons Hotel Hong Kong
10.2021 - Current
- Assist to regain the STR Ranking #1 in Hong Kong since 2022.
- Assist in building different room packages in post-covid period to maintain the hotel's business in difficult times
- Develop and enhance various dashboards for Sales & Marketing team to review the corporate accounts' performance
- Provide ongoing market intelligence on competitors’ pricing of rooms, outlets, events and other facilities to facilitate business decision
- Oversee the performance of room sales and catering sales and provide feedback on strategy
Revenue Executive
Langham Hospitality Group
07.2019 - 10.2021
- International corporate exposure with over 20 hotels under the group
- Work closely with Hotel GMs and top management within in the company
- Well-trained communication skills in coordinating the launch of global offers
- Provide support in budgeting process and prepare the necessary documents for the meetings
Cluster Sales and Marketing Coordinator
City and Country Hotels Limited
07.2018 - 07.2019
- Overseas work experience
- Corporate exposure overseeing 3 hotels
- Can do attitude working in a small team
- Provide support in day-to-day operation and prepare all the collateral required for sales purpose
Guest Service Agent
One Aldwych (Leading Hotels of the World)
09.2017 - 07.2018
- Front line working experience
- Received numerous guests appreciation on services
- Developed calm attitude and problem solving skills through day-to-day operation
- Provide one-stop service for guests during their stay
- Encourage up-selling in order to maximise rates and enhance the experience of the guests' stay
Education
Bachelor of Arts - Hospitality Business Management
Washington State University
12.2016
Bachelor of International Business - Hotel and Tourism Management
César Ritz Colleges Switzerland
12.2016
Skills
- Microsoft Excel
- Power BI
- Pricing strategy
- Revenue growth
- Sales reporting
- Competitive analysis
- Data analysis
- Forecasting experience
References
Yvonne, Yau, Director of Revenue and Distribution of Swire Hotels (Former supervisor at LHG), yvonne.yau@swirehotels.com
Timeline
Revenue & Sales Analyst
Four Seasons Hotel Hong Kong
10.2021 - Current
Revenue Executive
Langham Hospitality Group
07.2019 - 10.2021
Cluster Sales and Marketing Coordinator
City and Country Hotels Limited
07.2018 - 07.2019
Guest Service Agent
One Aldwych (Leading Hotels of the World)
09.2017 - 07.2018
Bachelor of International Business - Hotel and Tourism Management
César Ritz Colleges Switzerland
Bachelor of Arts - Hospitality Business Management
Washington State University
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