CHAPPELLE JOHNSON
MIRAMAR,Florida
Summary
Dynamic and results-driven General Manager with a proven track record at Red Lobster, excelling in customer service and team leadership. Successfully enhanced operational efficiency and employee accountability, leading to improved performance outcomes. Skilled in staff training and development, fostering a culture of excellence and continuous improvement.
Overview
44
44
years of professional experience
Work History
Manager
SCIS Air Security
10.2001 - 11.2021
- Coordinated training programs for staff, fostering skill development and promoting a culture of continuous improvement.
- Conducted regular audits to ensure compliance with regulatory standards and internal policies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
General Manager
Victoria Station Restaurant
04.1987 - 07.2001
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Red Lobster
10.1977 - 01.1987
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Business Administration
Morris Brown College
Atlanta, GA05-1980
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Shift scheduling
- Staff development
- Conflict resolution
Timeline
Manager
SCIS Air Security
10.2001 - 11.2021
General Manager
Victoria Station Restaurant
04.1987 - 07.2001
General Manager
Red Lobster
10.1977 - 01.1987
Bachelor of Science - Business Administration
Morris Brown College
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