CHAQUAIL HALL
Humble,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
DFPS
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
CHILD NUTRITIONIST LEAD
HUMBLE ISD
01.2021 - 07.2023
- Monitoring the performance of 7 co-workers, giving regular feedback and weekly coaching
- Preparing and serving breakfast, lunch, and other food to children and adults in a courteous customer service-oriented manner
- Evaluating employee performance, the effectiveness of the team, work processes, and overall workflow
- Organizing and setting up equipment and workstations
- Performing duties following health, food service, government, and other regulations
- Demonstrating proper equipment operation skills
- Directing, planning, or assigning work responsibilities to employees
- Training employees on policies and procedures
- Implementing and enforcing Humble ISD policies
- Ensuring that employees and property are safe and secure
- Traveling to assist other schools upon request.
UPS- Revenue Recovery
10.2022 - 02.2023
- Conducted audits of procedures and methods for the different UPS Systems
- Generated reports to be used by the finance department
- Maintained at the top of the Monthly Metrics Performers, such as monthly revenue, the monthly customer saved, products sold, average handling time, and the number of contacts within the month.
FRONT DESK RECEPTIONIST
HOME DEPO DISTRIBUTION CENTER
08.2017 - 05.2020
- Verified that information is up to date in the system
- Managed incoming calls and routed them to the correct party
- Created badges and uploaded scanned documents while entering them into the database
- Received/sent packages via FedEx, UPS, Staples, etc.
CUSTOMER SERVICE REPRESENTATIVE
NCO
03.2012 - 09.2013
- Educated/troubleshot a variety of technical issues customers are having with their electronic devices
- Researched required information using available resources
- Assisted customers with making payments, purchasing, upgrading, and renewing different packages/ads/features, along with offering long/short-term billing cycles at discounted rates.
Education
HIGH SCHOOL DIPLOMA -
SUMMER CREEK HIGH SCHOOL
05.2012
Skills
- Reliable customer service
- Patience, empathy, and understanding
- Communication skills
- Interpersonal skills
- Business operations & development
- Team management
- Decision-making
- Problem-solving
- Calendar Management
- Invoice Processing
- Meeting Planning
- Letter Preparation
- Mail Handling
- Clerical Support
- Office Administration
- Spreadsheet Management
- Filing
- Quality Assurance
- Document Control
- Research
- Information Security
- Data Entry
- Appointment Scheduling
- Time Management
- Record Preparation
- Meeting Arrangements
- Customer Service
- Administrative Support
- Microsoft Word
- Multi-Line Phone Proficiency
- Computer Skills
- Process optimization
Timeline
Administrative Assistant
DFPS
06.2023 - Current
UPS- Revenue Recovery
10.2022 - 02.2023
CHILD NUTRITIONIST LEAD
HUMBLE ISD
01.2021 - 07.2023
FRONT DESK RECEPTIONIST
HOME DEPO DISTRIBUTION CENTER
08.2017 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
NCO
03.2012 - 09.2013
HIGH SCHOOL DIPLOMA -
SUMMER CREEK HIGH SCHOOL
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