Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ChaQuetta Dorsey

Las Vegas,NV

Summary

To gain the opportunity to work for a well-established company that will allow me to enhance my professional growth

Overview

11
11
years of professional experience

Work History

Customer Service Representative

PODS Moving & Storage
01.2022 - 07.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Drive Sales.

Dispatcher Clerk

Ace Of Spades Transportation LLC
03.2021 - 01.2022
  • Directed dispatching, routing and tracking of vehicles and party bus.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Prepared, revised and read maps.
  • Data entry, Listening and verbal communication.
  • Multi-tasking.
  • Emotional control.

Mobile Coordinator

Urban Alchemy
12.2019 - 02.2021
  • Provided mobile showers to homelessness.
  • Prepared hygiene kits and clean clothing packages.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established team priorities, maintained schedules and monitored performance.

Front Desk

D.Cs Fine Home Construction
12.2016 - 11.2019
  • Answered telephones, directed calls, and took accurate messages
  • Run errands
  • Proofreading documents and drafting emails
  • Ensuring meetings are effectively organized
  • Maintaining effective records and administration
  • Upholding the legal requirements of governing documents,and company law
  • Communication and correspondence
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Clerk NC

Los Angeles Registrars Recorders Office
03.2016 - 12.2016
  • Operated office machines, such as copier, scanner, voicemail systems, and computers
  • Answered telephones, directed calls, and took accurate messages
  • Maintained and updated filing
  • Inventory
  • Mailing and database systems, either manually or by computer
  • Reviewed files, records, and other documents to obtain information to respond to request
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Bakery Clerk

Superior Grocers
06.2014 - 04.2015
  • Operate cash register
  • Take orders
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Prepare breads, cakes, and pastries
  • Maintain the premises of baking area in a neat and hygienic manner
  • Assist bakers in operating baking machineries and implements
  • Maintain and sanitize baking utensils, tools, implements and machinery.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.

Child Care Assistant

Childcare Provider, Johnson Family Day Care
03.2013 - 12.2013
  • Planned and prepared nutritious meals and snacks
  • Directed activities for toddlers, and school-age children
  • Sanitized indoor toys and outdoor pay equipment
  • Organized and participated in recreational activities, such as games
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.

Clerk

Watson Family ChildCare
11.2009 - 01.2013
  • Operated office machines, such as copier, scanner, voicemail systems, and computers
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Answered telephones, directed calls, and took accurate messages
  • Maintained and updated filing
  • Inventory
  • Communicated with customers, employees, and other individuals to answer questions disseminate or explain information
  • Take orders, and address complaints
  • Reviewed files, records, and other documents to obtain information to respond to request
  • Interacted with customers by phone, email or in-person to provide information.

Sales Associate

Wal-Mart
02.2009 - 08.2009
  • Operated cash register
  • Greeted customers
  • Described merchandise and explained use, operation, and care of merchandise
  • Computed sales prices
  • Totaled purchases and received
  • Processed cash or credit payments
  • Conducted inventory of jewelry
  • Watched and recognized security risks/theft

Education

CNA,HHA,RNA - Certification/Licenses

Technical College
Walnut, CA
10.2014

High School Diploma -

Cesar Chavez High School
Compton, CA
06.2007

Skills

  • SKILLS & ABILITIES
  • Customer Service
  • Front Desk Reception
  • Operate cash registers
  • Inventory
  • Appointment Scheduling
  • Multi-line Phone
  • Computer Literate
  • Microsoft Office, Type 35 wpm, Filing (Alpha/ Numeric)
  • General Office Machines
  • Cash Handling
  • Responsible, Dependable, and Friendly
  • Punctual and Reliable
  • Independent
  • Willing to learn and adapt to something new
  • Strong interpersonal communication
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Able to do a task without supervision

Accomplishments

  • CNA/RNA/HHA
  • Guard Card
  • CPR, BLS and CNA Certified.

Timeline

Customer Service Representative

PODS Moving & Storage
01.2022 - 07.2022

Dispatcher Clerk

Ace Of Spades Transportation LLC
03.2021 - 01.2022

Mobile Coordinator

Urban Alchemy
12.2019 - 02.2021

Front Desk

D.Cs Fine Home Construction
12.2016 - 11.2019

Clerk NC

Los Angeles Registrars Recorders Office
03.2016 - 12.2016

Bakery Clerk

Superior Grocers
06.2014 - 04.2015

Child Care Assistant

Childcare Provider, Johnson Family Day Care
03.2013 - 12.2013

Clerk

Watson Family ChildCare
11.2009 - 01.2013

Sales Associate

Wal-Mart
02.2009 - 08.2009

CNA,HHA,RNA - Certification/Licenses

Technical College

High School Diploma -

Cesar Chavez High School

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ChaQuetta Dorsey