CHAQUETTA WRIGHT
New York,United States
Summary
Resourceful customer service and administrative representative who consistently meets and exceeds productivity goals. While helping my team with day to day operational needs. Proven capacity to troubleshoot customer issues and resolve them quickly. Maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
14
14
years of professional experience
Work History
Administrative Support Associate
Northwell Health Physician Partners
08.2024 - Current
- Provide administrative and operational support to clinical teams to ensure efficient flow and department and department workflow.
- Serve as a primary point of contact for patients, visitors, and staff, delivering professional and compassionate service.
- Scheduling appointments, verifying patient information and managing high volume phone calls.
- Accurately entering and updating patient data in Electronic health systems while maintaining strict confidentiality and HIPPA compliance.
- Prepare, organize and maintain medical records, forms and reports.
- Assist with insurance verification, authorizations, and general administrative tasks as needed.
- Maintain a calm, organized approach in a fast paced healthcare environment.
Police Communications Technician
NYPD
01.2019 - 05.2024
- Receive, screen and prioritize emergency and non-emergency calls from the public.
- Collect and disseminate sensitive information in a discreet and professional manner by maintaining confidentiality.
- Responsible for condensing large amounts of information into readable, sensibly typed remarks and have the ability to recall numerous acronyms and codes essential to processing calls.
- Evaluate the information received and utilize protocols to determine the appropriate response while operating a multi-frequency radio, a computer-aided dispatch system (CAD), and other related communication equipment. While making rapid, accurate decisions during stressful situations, I continually demonstrate a high level of mental stability and professionalism.
Teller
Wells Fargo Bank
11.2018 - 12.2019
- Handling various accounting transactions. Executing wire transfers, stop payments and account transfers.
- Pulling daily branch reports.
- Maintaining friendly and professional customer interactions.
- Executing customer transactions, including deposits, withdrawals, money orders and checks.
- Answering telephone inquiries on banking products including checking, savings, loans and lines of credit. Organizing, stocking and maintaining the teller window area.
Customer Service Representative
TBI Airport Management
01.2015 - 10.2018
- Assisting all sales associates with client purchases keeping all areas of the floor neat for customers' returns, exchanges, and online orders are processed, and all customers who come to the register are sold accessories.
- Signing all customers up for store points card
Sales Support Representative
AT&T Mobility
01.2012 - 11.2014
- Handling all administrative aspects of sales including warranties and contracts.
- Maintained strong knowledge of company products, promotions and service features.
- Assisting all customers with purchases of company products and services, features accessories and bill payments.
- Answering inbound calls while making follow up calls. Processing paperwork.
- Responsible for ordering, shipping and receiving all inventory.
- Handling cash and credit transactions.
- Solving technical issues and performing monthly inventory audits, performed all opening and closing duties.
- Making sure end of day profit matched amount accounted for.
Education
High School Diploma -
South Brunswick High School
06.2007
Some College - undefined
Brunswick Community College
Skills
- Cash and Credit Transactions
- Financial records and processing expertise
- Microsoft Excel, Point of service systems Managing data in spreadsheets and reports
- Inventory Counting Merchandising
- Microsoft Office, and Microsoft Word
- Multi Phone line operator
- EPIC
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Active listening
Timeline
Administrative Support Associate
Northwell Health Physician Partners
08.2024 - Current
Police Communications Technician
NYPD
01.2019 - 05.2024
Teller
Wells Fargo Bank
11.2018 - 12.2019
Customer Service Representative
TBI Airport Management
01.2015 - 10.2018
Sales Support Representative
AT&T Mobility
01.2012 - 11.2014
Some College - undefined
Brunswick Community College
High School Diploma -
South Brunswick High School