Chaquila Boyd
Farmerville,Louisiana
Summary
Detail-oriented and results-driven Quality Control Specialist with a proven track record of implementing quality assurance processes, conducting inspections, and ensuring compliance with industry standards. Experienced in using quality control tools and methodologies to improve product quality and customer satisfaction. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background roles with high-volume customer demands. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced 40wpm environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
US Bank NA
St Louis, MO
02.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Senior Quality Control Specialist
Us Bank
07.2019 - 02.2023
- Develop and implement quality control processes and procedures to ensure product quality and compliance with regulatory standards
- Conduct inspections and testing of products and materials, identifying defects and non-conformities
- Utilize statistical process control (SPC) software for data analysis and trend monitoring
- Conduct root cause analysis and implemented corrective and preventive actions (CAPA) to address quality issues
- Collaborate with cross-functional teams to resolve quality-related issues and improve process efficiency
- Conduct internal audits and supplier evaluations to ensure adherence to quality standards.
Collection Customer Service Representative
American first Finance
01.2017 - 06.2019
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Answered incoming calls from customers regarding collections inquiries.
Data Entry Clerk
Union General Hospital, Inc.
Farmerville, LA
08.2014 - 01.2017
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained updated knowledge of industry trends related to data entry operations.
Education
Diploma -
Farmerville High school
2 year associate degree -
Career Technical College
Skills
- Email correspondence
- Appointment Scheduling
- Customer Service
- Database Research
- Data Entry
- Complaint Handling
- Inbound Customer Service
- Documentation And Reporting
- Word Processing
- File Management
- Document Preparation
- Administrative support specialist
- Verifying data accuracy
- Collections process improvement
- Aged account reporting
- Skip Tracing
- Repayment negotiations
- Delinquent account management
- Collections regulatory guidelines
- Outbound Calling
- Product Inspection
- Great judgment
- Safety Monitoring
Software System Expertise
- Quality Management Systems (QMS)
- Statistical Process Control (SPC) Software
- Document Control Software
- Data Analysis Tools (e.g., Minitab, Excel)
- Quality Inspection Tools and Equipment
- ERP Systems (e.g., SAP, Oracle)
Affiliations
- Love to read
- Fishing
- watching tv
References
References available upon request.
Timeline
Customer Care Representative
US Bank NA
02.2023 - Current
Senior Quality Control Specialist
Us Bank
07.2019 - 02.2023
Collection Customer Service Representative
American first Finance
01.2017 - 06.2019
Data Entry Clerk
Union General Hospital, Inc.
08.2014 - 01.2017
Diploma -
Farmerville High school
2 year associate degree -
Career Technical College
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