Chaquila Boyd
Farmerville,Louisiana
Summary
Results-oriented Collector with 10 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
7
7
years of professional experience
Work History
Collections Agent
U.S. Bank
02.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Chat Agent
Go Health
01.2021 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Stayed up-to-date on company policies and procedures to provide accurate information to customers.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
Customer Service Representative
American First Finance
03.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Claims Representative
Kelly Connect
04.2017 - 04.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Education
Career Technical College
Monroe La07.2016
High School Diploma -
Union Parish High School
Farmerville, LA05.2005
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Problem-solving abilities
- Active Listening
- Data Entry
- Critical Thinking
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Data Analysis
Timeline
Collections Agent
U.S. Bank
02.2023 - Current
Chat Agent
Go Health
01.2021 - 02.2023
Customer Service Representative
American First Finance
03.2019 - 04.2021
Claims Representative
Kelly Connect
04.2017 - 04.2019
Career Technical College
High School Diploma -
Union Parish High School
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