Chaquira Williams
Long Island City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Modivcare
07.2022 - Current
- Ensures compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Operates multiple systems to service two customers at once via chat conversation.
- Enhances patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintains detailed records of customer interactions, transactions and comments for future reference.
- Provides timely and accurate resolution to customer inquiries and escalates customer complaints to appropriate management
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business
Video Repair Representative
Charter Communications
06.2021 - 02.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients systems.
Mail Processing Assistant
United States Postal Service
11.2020 - 01.2021
- Maintained strict confidentiality of sensitive information adhering to established guidelines and protocols.
- Ensured timely and accurate mail processing.
- Developed positive relationships with internal customers through effective communication techniques.
Customer Care Associate
Global Contact Services
01.2019 - 09.2020
- Handled 50+ customer interactions per day giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Consistently exceeded individual performance targets, including call handling time and quality assurance scores.
- Utilized customer service software to track customer inquiries and resolutions.
Education
High School Diploma -
William Cullen Bryant High School
Queens, NY06.2012
Skills
Insurance Verification
Inbound And Outbound Calling
Data Entry and Analysis
Time Management
Customer Service
Technical Support
Microsoft Office
Billing Systems and Software
Technical Proficiency
Typing Proficiency 55 WPM
Timeline
Healthcare Customer Service Representative
Modivcare
07.2022 - Current
Video Repair Representative
Charter Communications
06.2021 - 02.2022
Mail Processing Assistant
United States Postal Service
11.2020 - 01.2021
Customer Care Associate
Global Contact Services
01.2019 - 09.2020
High School Diploma -
William Cullen Bryant High School
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