Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chaquirah Taylor

Summary

Well-qualified real estate professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Property Management Assistant

Rose Associates
01.2024 - Current
  • Coordinate and track SODA's
  • Post & track security deposits for move-ins
  • Move residents in/ out via Yardi
  • Schedule and manage move in/ out calendar and manage all COIs
  • Update lockout charges
  • Handle 30% lease renewals. Manage negotiations with residents and responsible for lease transfers of assigned renewal
  • Administer lease additions/ deletions/ sublets/ assignments
  • Execute lease break paperwork if approved by GM
  • Send out renewals via On-Site
  • Audit new leases for countersignature
  • Report vacant affordable units with last legal rent and potential increase
  • Assign and audit personal storage & bike storage
  • Run roommate report in Yardi
  • Approve/ deny daily posts in Active Building
  • Manage all renter's insurance
  • Track referrals and OP
  • Order office supplies, snacks, coffee, equipment, etc
  • Address all emails in team inbox

Staff Accountant Assistant (temp)

Fetner Properties
09.2023 - 12.2023
  • Reconciliation of cash accounts
  • Assist in preparation of monthly management financial packages including consolidation of financial statements and actual versus budget variance analysis
  • Maintain the company's financial records accurately, ensuring all transactions are properly documented
  • Prepare and post journal entries as needed
  • Utilized advanced Excel skills to create spreadsheets, reports, and analysis

Leasing Administrator

Two Trees Management Company (TTMC)
07.2022 - 06.2023
  • Ability to manage 7 diverse properties in the Dumbo, BK area including market and affordable housing
  • Managed all inquiries via StreetEasy, Two Trees website, brokers, over the phone, and walk-ins. Assisted affordable housing dept. with all external inquiries
  • Met with prospective residents, identify their housing needs, interview them to understand their eligibility based on established criteria.
  • Quote finalized rental rates and promotions.
  • Effectively communicated recap emails with full details of what was seen on a tour and items needed for the application.
  • Managed all new tenant and renewal housing contracts to ensure all paperwork are up to date with proper quoted rental rates and security deposits
  • Collected funds using all forms of payments. Maintained all applicants documentation while following all Fair Housing Laws.
  • Updated A/P system with office supplies ordered for a storefront leasing office
  • Prepared comparable real estate, presenting competitive market rates, incentives, Owner's Pay, etc.
  • Update copywriting for marketing materials and company website
  • Provided housing support to current tenants by assisting property management with vendors, maintenance, and tenant events
  • Focused on resident retention by assisting property management with move-ins ensuring superior resident experience consistent with their overall experience. Customers expressing gratitude through google reviews.

Real Estate Transaction Coordinator

Better Real Estate, LLC
04.2021 - 04.2022
  • Demonstrated ability at a fast-paced, self-starter SaaS Fintech start up company
  • Responsible for assisting real estate agents in New York and coordinating support to the North Carolina markets overseeing administrative duties during each stage of the property buying process; from sale of contract to closing.
  • Prepared reports on consumer behavior, market conditions/ trends. Converted data into actionable insights and modeling future outcomes.
  • Facilitated weekly meetings, communicating organizational updates.
  • Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
  • Delegated tasks to other teammates. Managed escalations by problem solving.
  • Prepared comprehensive due diligence reports for clients with accurate property data analysis to facilitate informed decision-making processes.
  • Contributed to a positive work environment by providing backup support for fellow team members during peak periods or absences.
  • Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
  • Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.

Customer Experience Coordinator

Better Mortgage
02.2020 - 04.2021
  • Engaged with over 150 prospective and existing clientele per day as a sales representative for a SaaS Fintech start up company, responsible for initiating a buyer's consultation by identifying personal needs, responding to inquiries, and collaborating with internal departments to optimize successful customer services and branding awareness.
  • Educated and guided potential borrowers through the mortgage process. Easily adapted to building and developing relationships with individuals to help find solutions and achieve their goals in becoming new homeowners.
  • Maintained high level KPIs tracking the number of successful calls, transfers, and length of calls.
  • Understand and include client feedback into product research and feature development.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Reduced overall wait times for customers contacting support services by optimizing staff schedules and resource allocation during peak hours.
  • Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.
  • Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.

Education

Bachelor of Arts -

Marymount University
Arlington, VA

Skills

  • Active New York State Real Estate License
  • Change Management
  • Comparative market analysis
  • Reporting & Analytical thinking
  • Effective communication

Accomplishments

  • On-Site, Yardi, MRI, Building Link, Active Building, Concur, Avid, Nestio (Funnel), Dropbox Sign, G-Suite, Outlook, ADP, Okta, Workday, Zendesk, Looker, Monday.com, Airtable, Follow-Up Boss, MLS, Showingtime, Google Maps

Certification

Foundations of Project Management - Google

September 2023

Timeline

Property Management Assistant

Rose Associates
01.2024 - Current

Staff Accountant Assistant (temp)

Fetner Properties
09.2023 - 12.2023

Leasing Administrator

Two Trees Management Company (TTMC)
07.2022 - 06.2023

Real Estate Transaction Coordinator

Better Real Estate, LLC
04.2021 - 04.2022

Customer Experience Coordinator

Better Mortgage
02.2020 - 04.2021

Bachelor of Arts -

Marymount University

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Chaquirah Taylor