Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
RegisteredNurse
Char-les King

Char-les King

Raleigh,NC

Summary

With over 12 years of experience in multiple backgrounds, I have extensive experience maintaining knowledge that has been previously gained and applied to additional professional and personal development areas. I have experience and training in sales, cleaning services, reservation and sales, remote working, healthcare and medical administration, and marketing. I have knowledgeable training in managing patient records, scheduling, and medical technology. In sales, I have more than 10 years of experience in consumerism, social skills, financial budgets, and leadership.

As a graduate of the University of North Carolina at Pembroke since November of 2020 with a degree in Biology, I've had experience in the laboratory, working with specimens and different lab equipment and materials such as centrifuges and chemicals. With training and experience in zoology and ecology field studies and have done animal dissections (Cat and Pig). Also as a graduate of the University of North Central University (National University merger) with a Master's degree in Healthcare Administration, have been inducted into the National Society for Leadership and Success by way of the Master's program as well as Upsilon Phi Delta and Golden Key International Scholars, upholding a 3.9 GPA at the time of graduation of 2023. This field provided knowledge about the operations of a healthcare setting to be aware of the concepts of human resources, finance, policies, management, decision-making, and consumerism that make the sector of healthcare continue to flourish.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Marketing Associate

Lightyear Marketing
08.2023 - Current
  • Edited website content and database to keep information correct and up-to-date.
  • Developed marketing strategies and resolved problems to drive sales.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Performed ongoing analysis to develop and advance future marketing strategies.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Created Customer Centered Relationships with each customer to build rapport.

Customer Service Associate

Carolyn Nichole Consultant LLC- CN Deals
12.2022 - 03.2023
  • This job required me to work from home and make own schedule; part-time
  • I was given equipment (iPad, keyboard, and pen) and assigned tasks of affiliate marketing.
  • Search for Coupons, calculation of percentage off of product, sale end and start date accuracy to appeal to consumers who are looking for sales.
  • Use the backend of our website to put coupons on our social media pages for consumers to use and find deals for products related to their liking. Customers could also request what they wanted employees to look at coupons.
  • The links were provided to our webpage that then leads them to the Amazon page to the item that they want to buy and the discount code. We also partnered with other companies such as Target, walmart, and Lulu Lemon.
  • Marketing and social media
  • We were only to post items that were 30% off and above along with our own descriptions of the item and make mention that we receive compensation for how many individuals bought the items we posted.
  • This job was part-time and I was let go due to being short on finances to keep staff.
  • Helped a large volume of customers every day with a positive attitude and focused on customer satisfaction by finding great deals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Housekeeper/Laundry

University Place Nursing & Rehabilitation Center
05.2020 - 03.2021
  • I would be assigned a hall inside of the building and clean each residents room.
  • Taking out the trash , cleaning and disinfecting the bathrooms and surfaces, sweeping and mopping
  • Wiping down table tops and eating trays , sweeping and mopping are all apart of the everyday duties
  • Deep clean each room on certain days which consisted of those same task while adding dusting
  • Laundry; I went around the building collecting dirty clothes while loading and unloading the clean ones from the washing machine to the dryer to the folding tables.
  • I would also make sure that each hall has all their laundry materials such as sheets, bathing needs and assigned clothes.

Target Tech, MarketSource
04.2020 - 06.2020
  • I assisted customers with their phones based on their plans and needs or if customers needed a new phone or to upgrade their phone or services.
  • Ma new phone or to upgrade their phone or services.a
  • We only used prepaid towers such as Verizon Prepaid and cricket as well as postpaid towers
  • We were located in the actual Target stores so we also assisted customers with anything they may need from Target
  • Our goal is to let customers know of our mobile sales because not many know about target tech and what we do.
  • Managed over 10 customers per day in cell phone operations

Key Holder and Sales Associate

Book Ware House
05.2019 - 03.2020
  • I was keyholder, responsible for either opening or closing the store on my shift
  • I assisted customers in finding their book of choice and also ring out customers when they choose to purchase with us.
  • I also cleaned the store , made sure that books were in their correct category and subcategory and if any book cases need to be filled with books.
  • I alphabetize by author and also do category sectioning for each bay or bookshelf that we have in the store
  • I am very passionate for books.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit, and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.

Housekeeper

Kustom kleaning
05.2019 - 01.2020
  • We cleaned commercial and residential spaces for bi-weekly maintenance , one time maintenance or deep cleaning to a specific customers liking.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Sales and Reservations Agent

UHAUL Inc
06.2018 - 11.2018
  • I made sales and Reservations for U-haul
  • I assisted customers with renting one of our moving trucks, hitches and or storage.
  • I made sure customers were assatisfied as possible to make their move as easy as it can be.
  • I have to meet a certain quota of reservations in a precise time.
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Served over 40 customers per day in a shift
  • Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining astrong knowledge of resort products, services, and facilities.
  • Handled billing information over the phone.

Education

Master's degree - Healthcare Administration

National University
La Jolla, CA
09.2023

Bachelor of Science - Biology

University of North Carolina At Pembroke
Pembroke, NC
11.2020

High School Diploma -

South Johnston High School
Benson, NC
06.2016

Skills

  • Microsoft Office (6 years)
  • Customer Service (5 years)
  • Event Planning (3 years)
  • Networking (5 years)
  • Leadership Development (6 years)
  • Call Center
  • Leadership Training (2 years)
  • Commercial Cleaning
  • Sales
  • Residential Cleaning
  • Store Management Experience
  • POS
  • Laboratory experience
  • Clinical laboratory experience
  • Typing
  • Training & development
  • Leadership
  • Marketing
  • Databases
  • Data analysis skills
  • Certifications and Licenses
  • Assessments
  • Customer service — Proficient
  • May 2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Indeed Assessments provide skills tests that are not indicative of a license or certification or continued
  • Development in any professional field
  • Research and trend analysis
  • Database Management

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"The steps of a man are directed by the Lord, so how can anyone understand their own way?"
Proverbs 20:24

Timeline

Marketing Associate

Lightyear Marketing
08.2023 - Current

Customer Service Associate

Carolyn Nichole Consultant LLC- CN Deals
12.2022 - 03.2023

Housekeeper/Laundry

University Place Nursing & Rehabilitation Center
05.2020 - 03.2021

Target Tech, MarketSource
04.2020 - 06.2020

Key Holder and Sales Associate

Book Ware House
05.2019 - 03.2020

Housekeeper

Kustom kleaning
05.2019 - 01.2020

Sales and Reservations Agent

UHAUL Inc
06.2018 - 11.2018

Master's degree - Healthcare Administration

National University

Bachelor of Science - Biology

University of North Carolina At Pembroke

High School Diploma -

South Johnston High School
Char-les King