CHAR TAGUINOD
Fullerton,USA
Summary
Detail-oriented individual with exceptional communication and strong problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proficient in Windows-based software, AllScripts Touchworks, and AllScripts Practice Management Software.
Overview
21
21
years of professional experience
Work History
Group Operations Liaison
PIH Health
07.2022 - Current
- Work with the medical group's Director of Operations to support 12 surgical specialty clinics with daily clinic operations.
- Engage in professional networking to maintain strong relationships with various departments across the enterprise to drive partnerships and effective collaboration on multiple projects.
- Built and maintained positive relationships with various departments and vendors by utilizing strategic plans.
- Collaborated with internal and external stakeholders in multiple pilot programs that were later integrated into office workflows.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
Front Office Representative II
PIH Health - Digestive Health Services Whittier
07.2021 - 07.2022
- Provide administrative assistance to the Colon Cancer Prevention Program.
- Coordinated with other healthcare providers concerning treatment plans for patients..
- Maintained up-to-date information in electronic medical records software.
- Performed medical records management, including filing, organizing and scanning documents.
- Credited with streamlining work flow within the first three months of employment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Quickly earned the respect and confidence of my providers, superiors, and fellow teammates.
Veterinary Practice Manager
Downey Veterinary Hospital
05.2007 - 07.2021
- Provided assistance to the new owner with not only the transition of the practice, but provide a foundation for the new business to succeed (i.e. business license, premise permits, set up new payroll and vendor accounts, etc.).
- Credited with increasing profits in my first three years, eventually becoming a $1 million dollar, one doctor practice within 5 years.
- Train team members on providing excellent customer service and health care to pets.
- Developed and updated policies and standards of practice, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
- Lead marketing efforts including written, digital, and social media.
- Creation, implementation, and maintenance of company website to include online pharmacy, appointment requests, and mobile device app.
- Human Resources responsibilities including hiring, training, reviews/evaluations, discipline and termination procedures of non-DVM staff, scheduling, and payroll.
- Maintain excellent relationships with pharmaceutical reps, pet insurance reps, and vendors.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Marketing Consultant/New Business Development
Creative Sports Strategies
03.2005 - 05.2007
- Responsibilities include contract negotiations and fulfillment with sporting goods manufacturers, five national event directors, and 10 professional athletes.
- Worked with multiple vendors to help create profitable on-site sales through promotions and trade show exhibits.
Education
Medical Office Assistant - Diploma Program
Ashworth College
Online09.2025
Registered Veterinary Technician - Alternate Route
Professional Veterinary Assistant School
Lake Forest, CABachelors of Science - Physical Education, Sports Medicine
California State University
Long Beach, CASkills
- Client relationship management
- Project coordination
- Self-directed work ethic
- Highly organized, methodical, and detail-oriented
- Team-oriented project management
- Operational efficiency
- Requirements analysis
- Time management
- Accurate data entry
- Task prioritization
- Engaged listening
- Strong relationship-building abilities
Timeline
Group Operations Liaison
PIH Health
07.2022 - Current
Front Office Representative II
PIH Health - Digestive Health Services Whittier
07.2021 - 07.2022
Veterinary Practice Manager
Downey Veterinary Hospital
05.2007 - 07.2021
Marketing Consultant/New Business Development
Creative Sports Strategies
03.2005 - 05.2007
Bachelors of Science - Physical Education, Sports Medicine
California State University
Medical Office Assistant - Diploma Program
Ashworth College
Registered Veterinary Technician - Alternate Route
Professional Veterinary Assistant School